Regional Store Supervisor
2 weeks ago
GENERAL OVERVIEW:
The Regional Store Supervisor plays a crucial role within the Store Leadership team, overseeing a designated area of the store while also managing overall operations and staff supervision when acting as the Manager on Duty. This position is vital for ensuring a welcoming and organized shopping environment, as well as maintaining high standards of merchandise presentation and cleanliness.
KEY RESPONSIBILITIES:
Safety and Security:
- Prioritizes safety in all operations and promotes safe practices among team members.
- Maintains vigilance on the sales floor to ensure a secure shopping atmosphere for customers and staff.
- Oversees building security measures, including entrance control and emergency procedures.
- Interacts with customers and associates respectfully, fostering a positive shopping experience.
- Exhibits professionalism and courtesy, recognizing team members through company recognition initiatives.
- Upholds and embodies the company brand at all times.
- Ensures compliance with the company dress code among all associates.
- Maintains cleanliness and organization throughout the store.
- Ensures that recovery, sizing, and markdowns are executed according to company standards.
- Responsible for receiving and processing merchandise efficiently.
- Maintains stockroom organization and cleanliness.
- Adheres to loss prevention protocols and maintains a strong customer service presence on the sales floor.
- Demonstrates integrity in all interactions, safeguarding confidential information.
- Ensures compliance with company best practices at the front end, managing customer flow effectively.
- Trains associates on cash register operations and customer service standards.
- Oversees the maintenance and cleanliness of fitting rooms, ensuring compliance with company policies.
- Manages cash handling procedures and payroll administration as directed by the Store Manager.
- Completes additional tasks as assigned by management.
QUALIFICATIONS:
- Strong verbal communication skills.
- Prior experience in customer service and supervisory roles is preferred.
- Ability to perform basic math calculations commonly used in retail.
- Flexibility to work evenings and weekends as needed.
PHYSICAL REQUIREMENTS:
- Ability to stand and move throughout the store for extended periods.
- Capability to lift and carry items weighing more than 25 lbs.
SUPERVISORY RESPONSIBILITIES:
Supervises retail associates and stockroom leads as applicable.
DISCLAIMER:
This job description provides a summary of the primary duties and responsibilities associated with the position. It is not intended to be an exhaustive list of all tasks and responsibilities. The content may be subject to change at management's discretion.
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