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Store Operations Supervisor

2 months ago

Hartford, Alabama, United States Ross Dress for Less Full time
STORE OPERATIONS SUPERVISOR

GENERAL OVERVIEW:
The Store Operations Supervisor plays a vital role in the leadership team, overseeing a designated area within the store while also managing overall store operations as the Manager on Duty. This position is essential for ensuring a welcoming shopping atmosphere and maintaining operational excellence.

KEY RESPONSIBILITIES:
Safety and Security:
  • Prioritizes safety by adhering to safe practices in all activities.
  • Maintains vigilance on the sales floor to foster a secure shopping environment.
  • Oversees building security, including access control and emergency procedures.
  • Ensures clear pathways to emergency exits and addresses any safety hazards promptly.
Customer Engagement:
  • Exhibits respect and professionalism towards customers and team members.
  • Promotes a positive shopping experience through courteous interactions.
Brand Representation:
  • Upholds the company’s brand image through professional appearance and conduct.
  • Ensures cleanliness and organization throughout the store.
Merchandising and Inventory:
  • Ensures merchandise is presented according to company standards.
  • Manages inventory processes, including receiving and organizing stock.
  • Facilitates markdowns and recovery tasks to maintain store presentation.
Loss Prevention:
  • Adheres to loss prevention protocols to safeguard company assets.
  • Engages with customers and associates to promote a secure shopping experience.
Front-End Management:
  • Oversees front-end operations to enhance customer service efficiency.
  • Trains associates on cash handling and customer service best practices.
Administrative Duties:
  • Handles cash management and ensures compliance with company policies.
  • Assists in payroll administration and scheduling.

QUALIFICATIONS:
  • Strong verbal communication skills.
  • Experience in customer service and supervisory roles is preferred.
  • Ability to perform basic mathematical calculations.
  • Willingness to work flexible hours, including evenings and weekends.

PHYSICAL DEMANDS:
  • Ability to stand and move throughout the store for extended periods.
  • Capability to lift and carry items weighing up to 25 lbs.

SUPERVISORY RESPONSIBILITIES:
Oversees retail associates and stockroom leads as applicable.

DISCLAIMER:
This job description outlines the primary duties and responsibilities of the position and is not intended to be exhaustive. Responsibilities may change at management's discretion.