IT Support Specialist

12 hours ago


Austin, Texas, United States Prosum Full time
Job Title: IT Support Specialist

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Prosum. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers.

Responsibilities:
  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Troubleshoot and resolve technical issues with computer systems, software, and hardware.
  • Install, configure, and maintain computer systems, software, and hardware.
  • Develop and maintain knowledge of Prosum's IT systems and infrastructure.
  • Collaborate with other departments to identify and resolve technical issues.
Requirements:
  • Minimum of 3 years of experience in an IT support role.
  • Experience with managing incidents, requests, and problems according to an ITIL/ITSM framework.
  • Demonstrated experience supporting devices and peripherals running on Windows, OSX, Android, and iOS.
  • Strong customer service attitude and a genuine desire to help others.
  • Ability to collaborate cross-departmentally to help identify trends and areas of potential improvement in IT services offered to the business.
  • Strong attention to detail and a high degree of self-motivation and task management skills.
  • Associate's or Bachelor's Degree in Computer Science, MIS, IT or related discipline or equivalent experience.
  • Thoughtful communicator with excellent verbal and written communication skills.
  • Ability to lift at least 25 lbs and read a 24 monitor at a resolution of 1920x1080.
What We're Looking For:

We are looking for a highly skilled and motivated IT Support Specialist who is passionate about providing excellent customer service and technical support. If you have a strong background in IT and a desire to work in a fast-paced and dynamic environment, we encourage you to apply.



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