Front Desk Representative
3 weeks ago
Job Summary:
Kolter Hospitality Group is seeking a skilled Front Desk Clerk to join our team. As a Front Desk Clerk, you will be responsible for delivering exceptional customer service to our guests, creating a welcoming environment, and ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Process check-ins and check-outs, issue room keys, and resolve guest issues.
- Coordinate guest requests, inform guests of hotel services, and welcome guests by name.
- Follow hotel rate structures, discounts, and sell/upsell strategies.
- Perform cashiering tasks, including bill/invoice settlement and posting charges.
- Know and carry out specified duties in response to fire alarms, guest medical emergencies, and security threats.
- Cancel room reservations according to policy and report items in need of repair.
Behavioral Expectations:
- Be effective and innovative in handling and solving problems.
- Remain positive and helpful in a fast-paced environment.
- Be committed to the success and growth of the company.
- Act honorably, even when no one is watching.
- Eagerness to grow and/or develop within the company.
Qualifications:
- Able to work weekends and report to work on time in proper uniform.
- Knowledge and/or ability to operate a computer and reservation system.
- Customer Service or Hospitality experience a plus.
Physical Requirements:
- Ability to stand/walk for up to 8 hours.
- Occasional lifting, pushing, and pulling.
Kolter Hospitality Group is an Equal Employment Opportunity Employer.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is a summary of primary responsibilities and qualifications.
The job description is not intended to include all duties or qualifications that may be required now or in the future.
Kolter Hospitality Group is a drug-free workplace.
Pre-employment drug test and background check required.
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