Front Desk Representative

5 days ago


North Miami Beach, Florida, United States Elwyn Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at Elwyn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our residents and their families.

Key Responsibilities
  • Meet and greet residents, responding to their needs and concerns in a professional and courteous manner.
  • Manage front desk operations, including handling phone calls, responding to emails, and maintaining accurate records.
  • Provide support to residents with daily tasks, such as scheduling appointments and making travel arrangements.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Stay up-to-date on company policies and procedures, ensuring compliance and adherence to standards.
Requirements
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Excellent customer service skills, with a focus on providing personalized support and attention to detail.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.


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