Customer Service Representative

4 days ago


Rancho Cucamonga, California, United States MasonHub, Inc. Full time
Job Summary

MasonHub, Inc. is seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a seamless experience.

Key Responsibilities
  • Answer incoming requests within Service Level Agreement (SLA) guidelines
  • Effectively communicate with all functional areas and facilities leadership
  • Strong understanding and knowledge of Order Management Systems (OMS), Customer Relationship Management (CRM), and Warehouse Management Systems (WMS)
  • Provide feedback to leadership on areas of improvement
  • Ability to multitask in an extremely fast-paced environment
  • Investigate and resolve complex issues
  • Follow all required Standard Operating Procedures (SOPs)
  • Ability to work independently
Requirements
  • Proficient in Microsoft Excel and Word applications
  • Zendesk, Kustomer, or similar customer ticketing system
  • At least 1 year of experience operating inside of an OMS/CRM system
  • Must be a team player with a strong work ethic
Preferred Qualifications
  • Logistics experience
  • B2B/Wholesale customer service
  • EDI/SPS


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