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Insurance Customer Service Representative

2 months ago

Rancho Cucamonga, California, United States Dickerson Insurance Agency-Farmers Insurance Full time
Job Overview

Dickerson Insurance Agency-Farmers Insurance is seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and prospects, processing policy change requests, and maintaining knowledge of our products.

Key Responsibilities:

  • Develop and present insurance quotes to clients and prospects.
  • Process customer policy change requests in a timely and efficient manner.
  • Return all phone messages promptly to ensure excellent customer service.
  • Schedule appointments for sales staff to meet prospective customers.
  • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Requirements:

  • Possess a genuine willingness to learn, be intuitive, and resourceful, and be coachable.
  • Possess an upbeat, positive, and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Must have the ability to multi-task and prioritize tasks effectively.
  • Strong communication and negotiation skills are essential for success in this role.

Benefits:

  • Hourly base salary plus commission and bonus opportunities.
  • Health insurance benefits to support your well-being.