Customer Service Lead

4 days ago


Green Bay, Wisconsin, United States Crunch Appleton Full time
About the Role

As our ideal candidate, you will possess excellent leadership skills, be highly motivated, and have a passion for delivering exceptional customer service. Your role will involve managing the front desk team, leading departmental meetings, conducting customer service training, and creating a warm and welcoming environment for our members.

Responsibilities and Expectations
  • Lead the Front Desk Team: Manage the day-to-day operations of the front desk, ensuring seamless communication and exceptional customer service.
  • Develop and Implement Policies: Establish and enforce policies and procedures to maintain high standards of customer service and operational efficiency.
  • Cover Shifts and Schedule: Ensure adequate staffing levels by covering shifts and creating schedules that meet the needs of the business.
What We Offer
  • Competitive Salary: Enjoy a competitive annual salary range of $62,000-$72,000 based on experience.
  • Benefits Package: Receive a comprehensive benefits package, including 401(k), company parties, employee discounts, free uniforms, training & development, and paid time off.

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