Customer Service Representative
6 days ago
Nicolet National Bank is seeking a highly motivated and customer-focused individual to join our team as a Customer Support Associate. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via telephone and/or internet.
- Key Responsibilities:
- Answer incoming calls and provide guidance to customers or determine the most appropriate bank contact to forward the inquiry.
- Provide excellent service to customers and coworkers by phone, actively promoting and selling additional bank products and services.
- Assist customers with online and mobile banking, debit and credit cards, account inquiries, and transfers, as well as various other financial service aspects.
- Assist internal customers with network and software password resets and functionality.
- Maintain a positive attitude while promoting products, services, and functions in a fast-paced, multi-faceted environment.
- Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, and maintaining product knowledge.
- Maintain and order department supplies and equipment.
- Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations.
Requirements:
- High School diploma or equivalent.
- Understanding of banking and related products and services typically acquired through 1-3 years of experience in a bank customer service role.
- Ability to sit for prolonged periods on the phone and concentrate visually on a PC.
- Position requires judgment, tact, and on-the-spot decision making.
- Effective verbal and written communication skills and strong interpersonal skills.
-
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