Customer Service Professional

3 weeks ago


Green Bay, Wisconsin, United States Disability Solutions Full time
Customer Care Representative

We are seeking a friendly and multilingual Customer Care Representative to join our dynamic team at Associated Bank. As a representative, you will have the opportunity to provide best-in-class customer service and support our customers with various banking-related services.

About the Role
  • Respond to customer inquiries via phone, chat, and email in a professional and pleasant manner.
  • Utilize technical knowledge and troubleshooting skills to resolve complex customer issues.
  • Mentor and train new Customer Care representatives.
  • Initiate opportunities to introduce Associated Bank products and services to existing and potential customers.
Benefits
  • A competitive salary of $52,500 per year, with opportunities for professional development and advancement.
  • Bonus benefits, including well-being programs and incentives, parental leave, and an employee stock purchase plan.
  • Paid time off to volunteer in your community.
  • Opportunities to connect with others through diversity-focused Colleague Resource Groups.
  • Retirement savings, including 401(k) and Pension plans.
Requirements
  • Bilingual in Spanish/English.
  • Less than 2 years of experience in customer service, banking, retail, food service, insurance, telemarketing/sales.
  • High school diploma required.


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