Customer Experience Team Lead
5 days ago
At TJ Maxx, we're all about discovery. Our stores are treasure troves of designer and brand-name items at incredible prices. From fashion to home goods, our shelves are stocked with the latest trends and must-haves. But it's not just about the products - it's about the experience.
We believe in creating an environment where our customers can feel inspired and excited by the possibilities. That's why we're looking for talented individuals like you to join our team as a Customer Experience Team Lead.
The OpportunityThis role is your chance to shine. As a Customer Experience Team Lead, you'll be responsible for overseeing the front-of-store operations, ensuring that every customer has an exceptional experience. You'll lead a team of associates, train them on the latest techniques, and motivate them to provide top-notch service.
Your success will be measured by your ability to drive sales growth, improve customer satisfaction, and maintain a positive work environment. You'll be working closely with the management team to achieve these goals and more.
Responsibilities- Lead and develop a high-performing team of associates
- Train and coach associates on customer service best practices
- Ensure seamless execution of store operations, including cash handling and visual merchandising
- Drive sales growth through effective merchandise presentation and promotions
- Maintain a clean, organized, and safe store environment
- Develop and implement strategies to increase customer loyalty and retention
- 1 year retail experience and 6 months of leadership experience
- Strong communication and organizational skills
- Able to work a flexible schedule, including nights and weekends
- Capable of multitasking and prioritizing tasks effectively
As a valued member of our team, you'll enjoy a range of benefits, including:
- Competitive salary: $55,000 per year (based on location)
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
TJ Maxx is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive workplace. If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we want to hear from you.
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