Customer Service Liaison
3 weeks ago
**About TreeHouse Foods, Inc.**
">We are a leading manufacturer of private label packaged foods and beverages operating across the United States and Canada.
At TreeHouse Foods, our commitment to excellence revolves around our people.
We invest in talent and create a performance-based culture where employees can develop their careers.
Our mission is to make high-quality, affordable food for customers, communities, and families.
**What You Gain:**
+ Leaders who support your accelerated career growth, paid training, tuition reimbursement, and an educational platform.
+ An inclusive working environment with diverse professionals and opportunities to build on team-oriented culture.
+ Competitive compensation and benefits program with no waiting period.
+ 401(k) program with 5% employer match and 100% vesting upon enrollment.
+ Comprehensive paid time off opportunities and wellness programs.
**Job Description:**
The role acts as a liaison between customers and internal functions, including supply chain, brand, sales, transportation, warehousing, credit, and IT.
- Support customers across multiple channels within the department.
- Effectively use integrated enterprise systems to maximize profitability.
- Understand and execute the end-to-end sales process from order through shipment.
- Develop detailed understanding of end-to-end supply chain and identify issues affecting overall service to the customer.
- Perform order-entry functions manually or via EDI, ensuring timely and accurate processing.
- Utilize SAP and Business Intelligence (BI) reporting for exception-based recommendations.
- Develop and maintain relationships with key internal/external partners.
- Develop understanding of customer strategies, business model, and requirements.
**Requirements and Qualifications:
- Minimum two years' experience in customer service preferred.
- Strong written and verbal communication skills required.
- Ability to use sound judgment when making service-oriented decisions with financial implications.
- Flexibility, adaptability, analytical skills, and ability to work in a high-change environment are required.
- Knowledge of Microsoft Office is required; knowledge of SAP system is preferred.
- Ability to manage multiple tasks while paying close attention to details is required.
- Estimated Salary: $45,000 - $60,000 per year.
**Why Choose TreeHouse Foods?**
We engage with retail grocery, food away from home, industrial, and export customers, offering comprehensive flavor profiles and natural ingredients.
We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.
TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type.
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