Bilingual Customer Service Representative

3 weeks ago


Green Bay, Wisconsin, United States Disability Solutions Full time
Overview

Associated Bank is a leading financial institution serving over 120 communities in Wisconsin, Illinois, and Minnesota. We strive to create an inclusive culture where diverse perspectives are valued and recognized as strengths critical to our success.

Salary

We offer competitive salaries with professional development opportunities. Based on industry standards and the location, the estimated annual salary for this position is $45,000 - $65,000.

Job Description

This role involves providing exceptional customer service to our clients through telephone, chat, and email interactions. You will be responsible for responding to inquiries in a professional and pleasant manner, utilizing technical knowledge and troubleshooting skills to resolve complex issues, and mentoring new representatives.

Required Skills and Qualifications
  • High school diploma required
  • Less than 2 years of experience in customer service, banking, retail, food service, insurance, or telemarketing/sales
Benefits

In addition to core benefits, we offer a range of perks including retirement savings plans, paid time off to volunteer, diversity-focused Colleague Resource Groups, and bonus benefits such as well-being programs and incentives, parental leave, and military benefits.

Others

As a Customer Care Representative, you can look forward to working Sundays off, being eligible for a language differential, and participating in fun events and activities on site. This role also offers opportunities to introduce Associated Bank products and services to existing and potential customers.



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