Administrative Supervisor

2 weeks ago


Glen Ellyn, Illinois, United States College of DuPage Full time
Job Summary

We are seeking an experienced Administrative Supervisor to join our team at the College of DuPage. As a key member of our Student Affairs department, you will be responsible for supervising and managing the daily operations of the Counseling, Advising and Transfer Services Center.

Key Responsibilities
  • Manage the daily operations of the Counseling, Advising and Transfer Services Center, ensuring excellent customer service to students, community members, and staff.
  • Supervise and train support staff, providing guidance and support to ensure outstanding customer service.
  • Provide administrative support for online advising functions, including email advising and email advising surveys.
  • Handle student complaints, troubleshoot, and work to resolve issues in a timely and professional manner.
  • Assist with the Advising programming, including intake process, facility requests, publicity, and advertisement coordination.
  • Schedule Counseling, Advising and Transfer appointments, including New Student Advising and Registration, each term.
Requirements
  • Associate's Degree or equivalent combination of education and experience required.
  • 1-3 years in a supervisory position and proven leadership ability required.
  • Excellent written and verbal communication skills, as well as creative problem-solving skills required.
  • Two (2) years of experience supervising student workers and staff preferred.
  • Two or more years of satisfactory employment in a high-traffic, customer-contact position preferred.
Working Conditions
  • Busy office setting with high volume of customer contact.
  • Computer, copy machine, and calculator.
  • This position requires a background check.
Benefits

College of DuPage offers a competitive salary, generous benefits package, and a collaborative and friendly work environment. We are an equal opportunity employer committed to diversity and creating an inclusive environment for all employees.



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