Administrative Supervisor

7 days ago


Glen Ellyn, Illinois, United States College of DuPage Full time
Job Summary

We are seeking an experienced Administrative Supervisor to join our team at the College of DuPage. As a key member of our Student Affairs department, you will be responsible for supervising and operating the Counseling, Advising and Transfer Services Center administrative staff. Your primary duties will include establishing procedures, providing training, and scheduling to ensure outstanding customer service to students.

Key Responsibilities
  • Manage the daily operations of the Counseling, Advising and Transfer Services Center.
  • Responsible for hiring, training, supervision, evaluation, and scheduling of the support staff.
  • Provide exceptional customer service by assisting students, community members, and staff with their questions and concerns, through email, in person, and over the telephone.
  • Maintain supplies, materials, and equipment in the Counseling, Advising and Transfer center.
  • Assist with the Advising programming, including assisting with the intake process, completing facility requests, designing publicity, and coordinating the setup of materials.
  • Schedule Counseling, Advising and Transfer appointments each term by phone or in person.
  • Provide administrative support for online advising functions, such as email advising and email advising surveys.
  • Handle student complaints, troubleshoot, and work to resolve issues.
Qualifications
  • Education: Associate's Degree or equivalent combination of education and experience required. Bachelor's Degree preferred.
  • Experience: 1-3 years in a supervisory position and proven leadership ability required. Experience in and overall commitment to exemplary student and customer service required.
Working Conditions
  • Busy office setting with high volume of customer contact.
  • This position requires a background check.
Benefits

College of DuPage offers a competitive salary, a generous benefits package, and a collaborative and friendly work environment. We are an equal opportunity employer committed to diversity and creating an inclusive environment for all employees.



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