Mortgage Client Service Representative

4 weeks ago


Pontiac, Michigan, United States United Wholesale Mortgage Full time
About the Role

At United Wholesale Mortgage, we're committed to making the dream of home ownership possible for more Americans. As a Mortgage Client Service Representative, you'll play a critical role in delivering exceptional client experiences and driving business growth.

As a member of our Sales Support team, you'll be responsible for answering inbound phone calls, emails, and chats with a positive attitude, ensuring our clients receive timely and memorable experiences. You'll identify and understand client issues, escalating them to the appropriate team to finalize solutions.

Key responsibilities include:

  • Answering inbound phone calls, emails, and chats with a positive attitude
  • Identifying and understanding client issues, escalating them to the appropriate team
  • Responsible for identifying and escalating client issues within the prescribed timeframe
  • Clarifying client issues and tracking them within our in-house systems
  • Simplifying client issues and providing feedback to team leaders to improve client service and processes

Requirements:

  • 6 months or more of mortgage client service experience or service industry experience
  • Successful track record with client service
  • Strong ability to remain calm and positive in stressful situations
  • Resourceful problem-solving skills and ability to think outside the box
  • Ability to multi-task, prioritize, and quickly solve problems
  • Knowledge of the Microsoft Suite
  • Open to learning, willing to be coached, and able to adapt quickly in an ever-changing industry
  • Strong team player with a strong work ethic

We offer a competitive compensation package, including paid time off, additional parental and maternity leave benefits, adoption reimbursement program, paid volunteer hours, paid training and career development, medical, dental, vision, and life insurance, 401k with employer match, mortgage discount, and area business discounts.

Our campus offers a state-of-the-art fitness center, wellness area, gourmet cafeteria, convenience store, in-house Starbucks and Dunkin', and indoor/outdoor café with Wi-Fi.

Join our team and be part of a dynamic and supportive work environment that values its employees and strives to make a positive impact in the community.



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