Community Coach I Full-time

4 weeks ago


Pontiac, Michigan, United States United Wholesale Mortgage Full time

The primary focus of this role is to provide guidance and support to team members who interact with clients on the phone.

Key Responsibilities:
  • Support and offer feedback to team members
  • Help set the tone and expectations for positive call experiences
  • Facilitate Client Service training sessions
  • Assign classroom-based instruction to team members who require additional training

This role requires experience in leadership, management, and call quality. Onsite, full-time attendance is required, and comfortable traveling between all UWM buildings to conduct coaching sessions is necessary.

Benefits:
  • Adoption reimbursement program
  • Paid training and career development
  • Medical, dental, vision, and life insurance
  • Mortgage discount and area business discounts
  • Wellness area, including an in-house primary-care physician's office, full-time massage therapist, and hair salon
  • Indoor/outdoor café with Wi-Fi

This document does not create an employment contract, implied or otherwise. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.


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