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Benefits Coordinator
2 months ago
We are seeking a highly skilled Benefits Coordinator - Community Connection Specialist to join our team at Fidelis Care. As a key member of our community connection team, you will play a vital role in supporting our members by connecting them to community resources and providing necessary care resources in a cost-effective manner.
Key Responsibilities- Community Resource Connection: Provide support to members to connect them to known community and care resources in a cost-effective manner.
- Community Outreach: Support the coordination of community outreach resources available to members and promote awareness of care/services.
- Member Support: Serve as a support for members on community and care resource inquiries and opportunities available to members.
- Correspondence and Education: Support all member-related correspondence and educational materials to assist in the facilitation of a successful community connection.
- Resource Documentation: Document and maintain all community resources to ensure standards of practice and policies are in accordance with health plan requirements.
- Collaboration with Clinical Team: Provide assistance to the clinical team of nurses and social workers, including outreach, community education, informal guidance, and member support.
- Non-Clinical Assessments: Conduct non-clinical general health assessments to refer members to appropriate care/services, resolve concerns on member's behalf, and gather information for medical providers and staff working within the organization.
- Community Assessments: Conduct non-medical assessments such as home safety, assessment of the community/environment resources, transportation, employment, and others to refer to appropriate care/services, resolve concerns on member's behalf, and gather information for medical providers and staff working within our organization.
- Outreach and Visits: Conduct telephonic and/or in-person outreach to locate individuals and families in the community who are hard to reach, and may make visits to individual homes and/or community organizations.
- Knowledge of Social Determinants of Health: Working knowledge of Social Determinants of Health (SDOH) barriers.
- Education: Requires a High School diploma or GED.
- Experience: Requires 1 – 2 years of related experience.
- Competitive Pay: $26.97 per hour.
- Comprehensive Benefits Package: Competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
Fidelis Care is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
