Care Management Support Coordinator II
5 days ago
We are seeking a highly motivated and compassionate Care Management Support Coordinator II to join our team. As a key member of our care management team, you will play a vital role in supporting our members in achieving their health and wellness goals.
Key Responsibilities- Provide outreach and support to members via phone to facilitate care plan next steps, community or health plan resources, and address questions or concerns related to scheduling and ongoing education.
- Support members in connecting with other health plan and community resources to ensure high-quality customer care and service.
- Apply working knowledge of assigned health plan activities and resources to support members.
- Serve as the front-line support for member and/or provider inquiries, requests, or concerns, including explaining care plan procedures and protocols.
- Support member onboarding and day-to-day administrative duties, including sending welcome letters, related correspondence, and program educational materials.
- Document and maintain non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements.
- Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.
- Requires a High School diploma or GED.
- Requires 1 – 2 years of related experience.
We offer a comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.
Centene is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
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