Retail Department Coordinator

2 days ago

Latham, New York, United States TJ Maxx Full time
About the Role

We are seeking a highly motivated and organized Retail Department Coordinator to join our team at TJ Maxx. As a key member of our sales floor team, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates to ensure prompt and courteous customer service.

Key Responsibilities
  • Create a positive internal and external customer experience by providing exceptional service and promoting loyalty programs.
  • Promote a culture of honesty and integrity, maintaining confidentiality and adhering to all labor laws and policies.
  • Train and mentor Associates on front-end principles, including personalizing the customer experience and promoting credit and loyalty programs.
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Ensure Associates execute tasks and activities according to store plan, prioritizing as needed.
  • Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates.
  • Provide and accept recognition and constructive feedback, partnering with management on Associate training needs to increase effectiveness.
  • Ensure adherence to all labor laws, policies, and procedures, promoting safety awareness and maintaining a safe environment.
Requirements
  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques and capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others and possess 1 year retail and 6 months of leadership experience.
Benefits

We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.

Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.

All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

What We Offer

At TJ Maxx, we offer a dynamic and fast-paced work environment where you can discover something new every day. We value diversity and inclusion, and we are committed to creating a workplace where everyone feels welcome and valued.

We are an equal opportunity employer and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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