Care Management Support Coordinator II

4 weeks ago

Latham, New York, United States Centene Corporation Full time

Transform the health of our communities, one person at a time, as a member of our diverse team at Centene Corporation. We offer a fresh perspective on workplace flexibility and competitive benefits, including a comprehensive package that includes health insurance, 401K, and stock purchase plans.

This role will be in the Albany, NY area and is a field-based position. As a Care Management Support Coordinator II, you will support administrative care management activities, including performing outreach, answering inbound calls, and scheduling services.

Key Responsibilities:

  • Provide outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.
  • Support members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service.
  • Apply working knowledge of assigned health plan(s) activities and resources.
  • Serve as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols.
  • Support member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.
  • Document and maintain non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.
  • Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.
  • Perform other duties as assigned.
  • Comply with all policies and standards.

Requirements:

  • Requires a High School diploma or GED.
  • Requires 1-2 years of related experience.

Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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