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SATCOM Service Engineer
2 months ago
Are you seeking a rewarding opportunity as a Field Service Engineer where you can contribute to impactful projects? Join our team at Serco North America.
As a SATCOM Field Service Engineer, you will play a crucial role in providing On-the-Job Training (OJT) on satellite communication operations, maintenance, and system repairs. Your expertise will be vital in supporting high-stakes projects for the US Navy, where creativity and collaboration are essential.
Key Responsibilities
In this position, you will:
- Act as a Subject Matter Expert for various systems including AN/WSC-9(V) NMT, GBS, C-12509 TDMA TIP, and SHF Communication Systems.
- Deliver OJT on SATCOM operations, maintenance, and repair processes.
- Plan, coordinate, and execute System Operational Verification Testing (SOVT).
- Identify and report design, reliability, and maintenance issues to program management.
- Assist with new system installations, integrations, and upgrades.
- Install, troubleshoot, maintain, and repair equipment and products.
- Establish testing protocols and standards, providing guidance to engineers and technicians.
- Test system interoperability, measure outputs, troubleshoot issues, and maintain detailed repair documentation.
- Provide innovative solutions to complex operational challenges.
- Lead project tasks, including planning, execution, and oversight of staff.
- Direct the work of team members and foster a collaborative environment.
Qualifications
To excel in this role, you will need:
- An active Secret clearance.
- US Citizenship.
- The ability to obtain and maintain a Common Access Card (CAC).
- A successful background check and drug screening.
- A Bachelor’s Degree or a High School Diploma/GED with 4 additional years of relevant experience.
- A minimum of 5 years of experience in the field.
- Strong interpersonal and communication skills, both verbal and written.
- The capability to analyze, troubleshoot, and repair SATCOM systems independently and in team settings.
- The ability to address situations where standard procedures have not resolved issues.
- Prompt responsiveness to technical support requests.
- Willingness to travel up to 25% as needed.
Preferred Skills and Experience
Additional desired qualifications include:
- An active Top Secret Clearance.
- Trade school or military training in fields such as industrial engineering, electronics technology, or computer science.
- Experience in Navy SATCOM troubleshooting and customer service, providing technical support in various engineering domains.
- Experience with satellite communication systems in shipboard, submarine, and shore-based environments.
Serco North America is committed to supporting our military and sailors, and we encourage military veterans and their spouses to apply.
Company Overview
Serco Inc. is the Americas division of Serco Group, plc. With over 9,000 employees across more than 100 locations, we strive to make a meaningful impact in Defense, Citizen Services, and Transportation.
We partner with various branches of the U.S. military, federal agencies, and commercial clients to deliver essential services efficiently while enhancing customer satisfaction. At Serco, you will find a place where your contributions matter and where you can truly make a difference.
