Overnight Guest Services Representative
2 weeks ago
The Overnight Guest Services Representative plays a vital role in ensuring a seamless experience for our guests during their stay. This position involves managing guest check-ins and check-outs, handling PBX operations, and providing exceptional service throughout the night.
Key Responsibilities
- Welcome guests with a warm and professional demeanor during check-in and check-out processes.
- Handle all incoming calls with efficiency and provide accurate information to guests.
- Review guest arrivals, noting any special requests and preparing rooms accordingly.
- Complete all nightly operational checklists to ensure smooth transitions between shifts.
- Maintain adherence to established key control and credit policies.
- Process lost and found items in accordance with hotel procedures.
- Stay informed about fire and emergency protocols to ensure guest safety.
- Balance daily shift bank, verifying all cash and credit transactions.
- Monitor room availability and adjust selling strategies using yield management systems.
- Participate in monthly departmental meetings to stay aligned with team goals.
- Prior experience in a customer service or front desk role is advantageous.
- A high school diploma or GED is required.
- Familiarity with local attractions and services is beneficial.
- Flexibility to work overnight shifts, weekends, and holidays.
- Ability to manage multiple tasks efficiently under pressure.
- Proficiency in hotel systems and accurate data entry is preferred.
At Kimpton Hotels & Restaurants, we celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We believe that differences enhance our workplace and contribute to the unique experiences we offer our guests.
Join Us
Be part of a team that values heartfelt connections and exceptional service, where your contributions truly matter.
-
Overnight Guest Services Representative
1 week ago
Seattle, Washington, United States Kimpton Hotel Full timePosition Overview:The Nighttime Hospitality Coordinator is essential in delivering exceptional service to our guests during overnight hours. This role encompasses registration, check-out, and communication operations, ensuring a seamless experience for all visitors.Compensation:The hourly wage for this position is competitive, reflecting our commitment to...
-
Overnight Guest Services Representative
1 week ago
Seattle, Washington, United States Kimpton Hotel Full timePosition Overview:The Night Auditor at Kimpton Hotel Vintage Seattle plays a crucial role in ensuring a seamless guest experience during the overnight hours. This position is responsible for managing the front desk operations, including guest registration and check-out, while delivering exceptional service.Compensation:The hourly wage for this position is...
-
Guest Services Representative
2 weeks ago
Seattle, Washington, United States Hilton Worldwide Full timePosition Overview - Guest Services RepresentativeThe Guest Services Representative plays a vital role in ensuring an exceptional experience for all guests at Hilton Worldwide. This position requires flexibility to work mixed shifts, including evenings and overnight hours, particularly on weekends.Location:Hilton WorldwideClassification:Full-TimeShift...
-
Guest Services Representative
1 week ago
Seattle, Washington, United States Hilton Worldwide Full timePosition Overview - Guest Services RepresentativeThe Guest Services Representative plays a crucial role in the Front Office Team, ensuring that guests receive exceptional service throughout their stay. This position involves working mixed shifts, including evenings and overnight hours, to accommodate the needs of our guests.Key Responsibilities:Welcome and...
-
Guest Service Agent Overnight
1 day ago
Seattle, Washington, United States Kimpton Hotel Full timeAbout the RoleThe Guest Service Agent Overnight is a key member of our hotel team, responsible for providing exceptional service to our guests during the overnight hours. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently in a fast-paced environment.Key ResponsibilitiesRegister and...
-
Overnight Guest Services Coordinator
2 weeks ago
Seattle, Washington, United States Kimpton Hotel Full timePosition Overview:The Night Auditor at Kimpton Hotel Vintage Seattle plays a crucial role in ensuring exceptional guest experiences during the overnight hours. This position is responsible for managing guest check-ins and check-outs, as well as overseeing hotel operations while providing outstanding service.Compensation:The hourly wage for this position is...
-
Guest Services Representative
2 weeks ago
Seattle, Washington, United States Comfort Inn Full timeAre you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the position of Guest Services Representative at Comfort Inn may be the perfect opportunity for you. In this role, you will be the first point of contact for our guests, managing their reservations and ensuring a pleasant stay. Key Responsibilities...
-
Guest Services Representative
1 week ago
Seattle, Washington, United States Bmihospitality Full timeGuest Services Representative Position at BmihospitalityWe are looking for a dedicated and customer-focused Guest Services Representative to become part of our team at Bmihospitality. If you possess a minimum of one year of experience in hospitality guest relations and take pride in delivering outstanding service, we encourage you to explore this...
-
Guest Services Representative
1 week ago
Seattle, Washington, United States Marriott Hotels & Resorts Full timeJoin Our Esteemed Hospitality Team At Marriott Hotels & Resorts, we pride ourselves on delivering an extraordinary experience for our guests. As a Guest Services Representative, you will play a pivotal role in ensuring that every visitor enjoys a seamless and memorable stay.Your responsibilities will include:Providing outstanding service at the Front Desk,...
-
Guest Services Representative
2 weeks ago
Seattle, Washington, United States Marriott Hotels & Resorts Full timeJoin Our Esteemed Hospitality Team At Marriott Hotels & Resorts, we pride ourselves on delivering a remarkable and distinct experience for our guests. As a **Guest Services Representative**, you will play a vital role in ensuring that every visitor enjoys a seamless and enjoyable stay.Your responsibilities will include:Providing outstanding service at the...
-
Guest Services Representative
1 week ago
Seattle, Washington, United States Marriott International, Inc Full timeJob OverviewJob Category: Rooms & Guest Services OperationsPosition Summary:As a Guest Services Representative, you will be the first point of contact for our guests, addressing their inquiries and requests through various communication channels including phone, email, and chat. Your role will involve managing the telephone switchboard, facilitating wake-up...
-
Guest Services Representative
2 weeks ago
Seattle, Washington, United States Reside Full timeReside stands as a frontrunner in the alternative accommodations sector, skillfully merging the characteristics of hotels and apartments. With a presence in over 200 cities across the United States and 130 international locations, the Reside family of brands offers comprehensive logistics-based housing solutions that blend the personalized service of a...
-
Hotel Guest Service Representative
5 days ago
Seattle, Washington, United States BMI Hospitality Management Full timeJob Summary:The Guest Service Representative will be responsible for providing exceptional customer service to hotel guests, ensuring a positive and memorable experience. This role will involve greeting and checking in guests, responding to inquiries, and resolving any issues that may arise during their stay.Key Responsibilities:Guest Check-In and Check-Out:...
-
Overnight Guest Services Attendant
2 weeks ago
Seattle, Washington, United States Kimpton Hotel Full timePosition OverviewAs a Nighttime Hospitality Associate, you will play a crucial role in creating a welcoming atmosphere for our guests during their stay. Your primary responsibility will be to ensure that every guest feels valued and attended to throughout the night.Key Responsibilities:Welcome guests warmly upon their arrival and assist with check-in...
-
Guest Services Representative
3 days ago
Seattle, Washington, United States Le-Vel Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Le-Vel. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Interactions: Handle all guest interactions with the highest...
-
Guest Services Representative
1 week ago
Seattle, Washington, United States La Quinta Inn & Suites By Windham Seattle Sea Full timeWe are looking for a motivated, reliable, and customer-focused individual to fill the role of Front Desk Agent at La Quinta Inn & Suites By Windham Seattle Sea. The ideal candidate should possess flexible availability, including the ability to work weekends and holidays. POSITION OVERVIEW: Responsible for providing exceptional sales and customer service...
-
Guest Services Representative
2 weeks ago
Seattle, Washington, United States Bmihospitality Full timeFront Desk Agent Role at BmihospitalityWe are looking for a dedicated and service-oriented Front Desk Agent to enhance our guest experience at Bmihospitality. The ideal candidate will possess a minimum of one year of experience in hotel guest services and a passion for delivering outstanding customer care.Key Responsibilities:Welcome and check-in guests...
-
Guest Services Representative
2 weeks ago
Seattle, Washington, United States La Quinta Inn & Suites By Windham Seattle Sea Full timeWe are looking for a motivated, reliable, and customer-focused individual to fill the role of Front Desk Agent at La Quinta Inn & Suites By Wyndham Seattle Sea. The ideal candidate should possess flexible availability, including the ability to work weekends and holidays. POSITION OVERVIEW: Responsible for providing exceptional sales and customer service...
-
Guest Services Representative
1 week ago
Seattle, Washington, United States La Quinta Inn & Suites By Windham Seattle Sea Full timeWe are looking for a motivated, reliable, and customer-focused individual to fill the role of Front Desk Agent at La Quinta Inn & Suites By Wyndham Seattle Sea. The ideal candidate should possess flexible availability, including the ability to work weekends and holidays. POSITION OVERVIEW: Responsible for delivering exceptional sales and customer service...
-
Guest Services Representative
2 weeks ago
Seattle, Washington, United States Paramount Hotel Seattle Full timeJob OverviewCompany IntroductionParamount Hotels is a distinguished boutique hotel collection known for its properties in various prime locations. Our mission is to deliver exceptional service combined with a contemporary flair, ensuring personalized experiences for every guest. We are proud of our growth journey and our unwavering commitment to excellence...