Guest Services Representative

2 weeks ago

Seattle, Washington, United States La Quinta Inn & Suites By Windham Seattle Sea Full time

We are looking for a motivated, reliable, and customer-focused individual to fill the role of Front Desk Agent at La Quinta Inn & Suites By Wyndham Seattle Sea. The ideal candidate should possess flexible availability, including the ability to work weekends and holidays.

POSITION OVERVIEW:
Responsible for providing exceptional sales and customer service related to guest check-ins, reservations, and payment processing, ensuring that guests enjoy a secure and welcoming environment with attentive service. Flexibility in scheduling is essential, as shifts will vary.

EMPLOYEE EXPECTATIONS:

  • Deliver outstanding service to both internal and external guests in a courteous and professional manner.
  • Adhere to all confidentiality protocols.
  • Ensure quality, accuracy, and thoroughness in all tasks performed.
  • Foster positive relationships with colleagues.
  • Communicate effectively, both verbally and in writing.
  • Be responsive to the information needs of management and team members.
  • Encourage teamwork among staff.
  • Demonstrate punctuality and reliability.
KEY RESPONSIBILITIES:
  • Provide friendly guest service and promptly address inquiries, complaints, or requests.
  • Organize daily reservations, checking for duplicates and special requests, and pre-blocking rooms as needed.
  • Perform front desk duties including check-ins, checkouts, and answering phone calls.
  • Process guest check-ins in accordance with credit policies.
  • Resolve guest issues efficiently and follow up to ensure satisfaction.
  • Understand and utilize the property management system effectively.
  • Offer information about hotel amenities, services, and local attractions.
  • Assist with property events to ensure guest satisfaction.
  • Maintain guest confidentiality and security of information.
  • Familiarize oneself with security protocols and emergency procedures.
  • Complete additional tasks as assigned by management.
  • Handle reservation requests with friendliness and efficiency.
  • Complete necessary paperwork for front desk operations.
  • Provide efficient switchboard services, including message handling and wake-up calls.
  • Account for all financial transactions accurately.
  • Audit and balance cash reports and drawers as required.
  • Maintain organization and cleanliness in front office areas.
  • Communicate effectively with housekeeping regarding room status and guest needs.
  • Engage with hotel guests and staff regularly, and occasionally with vendors.
  • Commit to a team-oriented, environmentally conscious service approach.
  • Be prepared to work nights, weekends, and holidays as needed.
  • Be able to stand for extended periods.
MINIMUM QUALIFICATIONS:
  • High School Diploma or equivalent.
  • Strong communication skills.
  • 1 to 2 years of experience in hotel front desk operations.
PHYSICAL REQUIREMENTS:
Must be capable of sitting or standing for long durations and able to lift boxes weighing approximately 25-30 pounds.

We are an equal opportunity employer and do not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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