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Technical Support Specialist

2 months ago

Las Vegas, Nevada, United States Lutron Electronics Co., Inc Full time
Overview

Lutron Electronics Co., Inc is seeking a skilled and customer-focused professional to join our Technical Support team at our Las Vegas office location.

Responsibilities
  • Provide exceptional service to residential and commercial customers through product education, selection, and compatibility guidance.
  • Utilize problem-solving and communication skills to understand customer needs, troubleshoot issues, and propose solutions.
  • Collaborate with the organization to provide product feedback and grow a professional network.
  • Apply creative thinking to propose innovative solutions to business challenges.
Impact

Your passion for excellence will result in exceptional customer service, while your product feedback will contribute to the company's continued innovation and customer value delivery.

Qualifications
  • A High School Diploma or GED equivalent (required) or an Associate's or Bachelor's degree (preferred) with a minimum 2.8 GPA.
  • A minimum of 2 years of prior customer-facing experience and a proven ability to solve problems.
  • Previous experience in troubleshooting, diagnosing problems, or working in a technical support capacity.
  • Adaptability, resilience, and strong written and verbal communication skills.
What's in it for you

Build a robust foundation of product and customer knowledge through interactive trainings, shadowing, and mentoring opportunities.

Competitive and comprehensive benefits package.

Exposure to various areas of the business, from engineering to quality to field service.

Join a dynamic, people-centric, technology-driven organization where you can make a difference every day.

Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer, welcoming qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.