Customer Experience Associate

6 days ago


St Louis, Missouri, United States Unavailable Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our Consumer Direct Lending team, you will play a critical role in delivering exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities
  • Act as the primary point of contact for consumers, guiding them through the loan origination process and addressing any concerns or issues that may arise.
  • Operate in a fast-paced call center environment, responding to high-volume inbound calls and texts in a timely and professional manner.
  • Perform routine data entry and validation tasks to ensure accurate and efficient processing.
  • Collaborate with multiple departments to expedite processing and resolve issues in a timely manner.
  • Demonstrate a strong understanding of applicable Federal, State, and Local mortgage regulations and guidelines.
  • Develop and maintain a deep understanding of our company's products and services, as well as industry trends and best practices.
Requirements
  • Mortgage and/or financial services experience is highly desirable, but not required.
  • Bilingual Spanish is a plus, but not necessary.
  • Strong communication and negotiation skills, with the ability to effectively resolve problems and provide exceptional customer service.
  • Proficiency in computer applications, including Microsoft and Google products.
Why Work with Us

At Pennymac, we are committed to fostering a dynamic and inclusive work environment that values diversity, equity, and inclusion. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off, wellness programs, and opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence.


  • Sales Associate

    1 day ago


    St Louis, Missouri, United States Carter's Full time

    Job SummaryCarter's is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a positive store environment, and executing operational activities to drive sales and growth.Key ResponsibilitiesCustomer Focus:Proactively assist...


  • St Louis, Missouri, United States CI Select Full time

    About the RoleAs a Customer Experience Coordinator at CI Select, you will play a vital role in ensuring that every client feels supported, excited, and confident as we bring their vision to life.Key ResponsibilitiesClient Onboarding: Lead our clients through every step of their project, from the initial quote to the final invoice.Project Management:...


  • St Louis, Missouri, United States Warehouse of Fixtures Full time

    About the RoleWarehouse of Fixtures is seeking a highly skilled Customer Experience Specialist to join our team in St. Louis. As a key member of our sales and design team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesInterface with customers and internal teams to provide timely and...


  • St Louis, Missouri, United States U.S. Bank Full time

    About the RoleAt U.S. Bank, we're committed to delivering exceptional customer experiences. As a Client Relationship Specialist, you'll play a vital role in building and maintaining strong relationships with our customers, providing personalized support and guidance to help them achieve their financial goals.Key ResponsibilitiesDevelop and maintain a deep...


  • St Louis, Missouri, United States XFL Properties LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Manager in the Member Services department. This role will be responsible for developing and maintaining strong relationships with our Season Ticket Members, providing exceptional customer service, and driving sales and retention goals.Key...


  • St Louis, Missouri, United States PennyMac Full time

    About the RolePennymac, a leading specialty financial services firm, is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Consumer Direct Lending department, you will play a critical role in guiding consumers through the loan origination process.Key ResponsibilitiesOperate in a call center environment as a...


  • St Louis, Missouri, United States PennyMac Full time

    About the RolePennymac, a leading specialty financial services firm, is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our Consumer Direct Lending division, you will play a critical role in guiding consumers through the loan origination process.Key ResponsibilitiesOperate in a call center environment as a...


  • St Louis, Missouri, United States Seasoned Full time

    Join Our Team as a Customer Service Associate! In this role, you will be the heart of our dining experience, ensuring that every guest feels welcomed and valued. Your responsibilities will include: Engaging with Guests: Address menu inquiries and provide recommendations to enhance their dining experience. Building Rapport: Foster friendly conversations that...

  • Universal Banker

    1 week ago


    St Louis, Missouri, United States Midwest BankCentre Full time

    About This RoleWe are seeking a highly skilled and motivated Banking Professional to join our team at Midwest BankCentre. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.Key ResponsibilitiesCustomer Engagement: Engage with customers to...


  • St Louis, Missouri, United States Veterinary Emergency Group Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Experience Coordinator to join our team at Veterinary Emergency Group. As a key member of our hospital staff, you will be responsible for delivering exceptional patient and client experiences, ensuring seamless communication, and providing top-notch support to our emergency veterinary...


  • St Louis, Missouri, United States Global Partners Full time

    Job OverviewPosition Title: Customer Service AssociateCompany: Global PartnersAbout Us: Global Partners is a leading international consultancy firm recognized for delivering innovative solutions and outstanding customer experiences. We are currently seeking dedicated and dependable individuals to fill the role of Customer Service Associate. This position is...


  • St Louis, Missouri, United States The Chamberlin Group Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Client Service Specialist to join our team at The Chamberlin Group. As a key member of our financial services team, you will play a critical role in providing exceptional service and support to our clients.Key ResponsibilitiesProvide administrative and operational support to our Financial...


  • St Louis, Missouri, United States Stryker Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Success Associate to join our team at Stryker. As a key member of our sales and marketing team, you will play a critical role in driving revenue growth and expanding our customer base.Key ResponsibilitiesAssist in driving revenue growth through the selling, marketing, and promotion...


  • St Louis, Missouri, United States Compass Group, North America Full time

    Company Overview: Join Compass Group, North America, a leader in the Food, Beverage, and Retail industry, dedicated to providing exceptional service across various venues.Position Title: Customer Service AssociateCompensation: $16.56 per hourKey Responsibilities:Welcome guests warmly, respond to inquiries, and provide assistance as needed.Engage with...


  • St Louis, Missouri, United States Bausch + Lomb Full time

    About the RoleBausch + Lomb, a leading global eye health company, is seeking a highly skilled and detail-oriented individual to join our team as a Senior Customer Service Associate. In this role, you will play a critical part in supporting the performance of our consignment business operations.Key ResponsibilitiesSupport the administration and organization...

  • Service Advisor

    2 days ago


    St Louis, Missouri, United States Telle Tire and Auto Centers Full time

    Job SummaryWe are seeking a highly skilled Service Advisor to join our team at Telle Tire and Auto Centers. As a Service Advisor, you will play a critical role in ensuring exceptional customer service and satisfaction.Key ResponsibilitiesCustomer Interaction and Satisfaction: Provide top-notch customer service, ensuring that customers feel valued and...

  • Sales Associate

    4 days ago


    St Louis, Missouri, United States Aaron's Full time

    About the RoleAaron's is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive sales floor environment.Key ResponsibilitiesAssist customers in finding the products they need, providing solutions to...


  • St Louis, Missouri, United States PennyMac Full time

    About the RolePennymac, a leading specialty financial services firm, is seeking an experienced professional to fill the role of Assistant Vice President, Customer Experience and Operations. As a key member of our team, you will be responsible for leading multiple teams and monitoring customer service activities to ensure timely, friendly, and effective...

  • Team Member

    1 day ago


    St Louis, Missouri, United States HZ Ops Holdings Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Member to join our team at HZ Ops Holdings. As a Team Member, you will play a critical role in delivering exceptional customer experiences and contributing to the success of our restaurant.Key ResponsibilitiesDevelop Servant Leaders: Prioritize guest satisfaction and restaurant...


  • St Louis, Missouri, United States Exela Enterprise Solutions Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Exela Enterprise Solutions. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring their needs are met and exceeded.Key Responsibilities:Process and manage customer inquiries and...