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Customer Experience Ambassador

2 months ago

St Louis, Missouri, United States Veterinary Emergency Group Full time
About the Role

We are seeking a highly skilled and compassionate Customer Experience Coordinator to join our team at Veterinary Emergency Group. As a key member of our hospital staff, you will be responsible for delivering exceptional patient and client experiences, ensuring seamless communication, and providing top-notch support to our emergency veterinary care team.

Key Responsibilities
  • Service: Provide exceptional customer service, responding to incoming calls, emails, and messages in a timely and professional manner.
  • Focus: Engage with clients, optimize wait times, and ensure efficient emergency room utilization by circulating the hospital and checking in with clients and the emergency care team.
  • Participation: Identify opportunities for client participation, celebrate special moments, and create personalized experiences for clients and their pets.
Requirements
  • 2+ years of experience in a customer service role
  • Advanced proficiency in computer programs and practice management software
  • Highly organized with strong attention to detail
  • Ability to communicate with anyone and everyone
  • Strong multitasking skills
  • High emotional intelligence
  • Adaptable and amenable in high-stakes environments
  • A natural people pleaser
  • Must present yourself with a professional and approachable demeanor
Why Choose Us
  • Industry-leading compensation
  • 401K w/ company match
  • Health, Vision, and Dental Insurance
  • Paid parental leave - 10 weeks of paid leave at 100% of regular salary
  • Unlimited Continuing Education (C.E.) opportunities
  • Flexible work schedules for a true work-life balance
  • Generous employee pet discount
  • Hospital stocked with fresh groceries and snacks