Pet Care Operations Coordinator

1 week ago


Columbia, South Carolina, United States Faithful Companion Pet Cremation Service of NC Full time

Faithful Companion Pet Cremation Services is in search of a committed Care Coordinator/Dispatcher to manage the daily functions at our cremation facility. The ideal candidate will guide a skilled and dedicated team, ensuring our services consistently surpass the expectations of veterinary clinics and grieving families. With a strong sense of responsibility, they will embody our values of compassion, quality, honesty, integrity, and dignity.

Key Responsibilities:

  • Execute opening or closing procedures to guarantee the safety of personnel, equipment, and premises.
  • Motivate and lead a team of Care Providers/Drivers to provide outstanding service every day.
  • Conduct private cremation services with high standards (training will be provided).
  • Organize and schedule driver routes for efficient pick-ups and returns to homes and veterinary clinics.
  • Act as the primary contact for all communications with drivers through phone, proprietary software, text, and email.
  • Maintain meticulous attention to detail while assisting multiple families, ensuring a standard of error-free service.
  • Oversee the movement of drivers to ensure timely pick-ups and returns.
  • Respond promptly and professionally to inquiries from customers and veterinary staff, offering comprehensive support.
  • Assist in keeping the crematory facility and company vehicles clean and presentable.
  • Occasionally lift, push, and pull objects weighing up to 150 pounds with assistance.
  • Occasionally stoop, bend, push, pull, and carry items weighing up to 75 pounds over short distances.
  • Perform additional duties as assigned.

Qualifications:

  • Proven leadership abilities with a talent for motivating and inspiring a team.
  • Excellent communication and organizational skills to effectively manage driver routes and customer relations.
  • Detail-oriented approach with a dedication to providing error-free services.
  • Capability to juggle multiple tasks efficiently while maintaining productivity.
  • Physical ability to lift and move heavy items with assistance.
  • Willingness to work a schedule that includes four 10-hour shifts, including weekends.

At Faithful Companion Pet Cremation Services, we are dedicated to offering exceptional care and support during the difficult time of pet loss. Join our team and contribute positively to the lives of our clients and their cherished pets.

We value your interest in becoming part of our compassionate team.



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