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Client Relations Specialist
2 months ago
Client Service Coordinator
OVERVIEW OF ROLE AND RESPONSIBILITIES
- Facilitate the movement of clients and their pets throughout the facility
- Enhance the efficiency of the veterinary care team
- Maintain effective communication with team members and clients
- Organize the care process for clients and pets in a welcoming and efficient manner
- Inform clients about their pets' health requirements and available services
KEY DUTIES AND FUNCTIONS
- Attract new clients and advocate for hospital offerings
- Optimize the number of pets attended to by the veterinary team
- Deliver professional and outstanding service consistently
- Educate clients regarding Wellness Plans and preventive care
- Oversee financial transactions and perform administrative tasks
REQUIRED QUALIFICATIONS / SKILLS
Leadership, Customer Orientation, Integrity & Trustworthiness, Proactive Approach, Communication Proficiency, Prioritization Skills
SKILLS AND EXPERIENCE (ABILITIES)
- Capacity to handle multiple tasks simultaneously
- Excellent communication and problem-solving abilities
- Strong organizational skills
- Proficient client service capabilities
- Analytical and numerical aptitude