Customer Service and Technical Support Representative

3 days ago


Columbus, Ohio, United States Russell Tobin Full time

Job Overview

Russell Tobin is seeking a highly motivated and experienced Customer Service and Technical Support Representative to join our team. As a key member of our support team, you will provide top-notch customer service and technical support to our clients.

About the Role

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. You will work closely with internal stakeholders to provide high-quality end-user technical support and troubleshoot complex issues.

Responsibilities

  • Provide exceptional customer service via phone, email, and online chat
  • Analyze and resolve technical issues related to enterprise software and hardware
  • Collaborate with internal teams to identify and address technical issues
  • Maintain accurate documentation of technical issues and resolutions
  • Develop and maintain knowledge of enterprise software and hardware products
  • Stay up-to-date with industry trends and developments in technical support

Requirements

  • Bachelor's degree in Computer Science or related field (or equivalent experience)
  • 2-5 years of experience in technical support (preferably in a fast-paced environment)
  • Excellent communication and problem-solving skills
  • Familiarity with enterprise software and hardware products
  • Ability to work independently and as part of a team

Benefits



  • Columbus, Ohio, United States TEKsystems Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team as an IT Customer Service representative. This role will provide timely resolution to customer technical issues, ensuring seamless performance of daily duties at the hospital.Key Responsibilities:Serve as the first point of contact for all technology-related issues by...


  • Columbus, Ohio, United States inAssist Full time

    inAssist Healthcare Management Solutions is a fast-growing company that seeks a highly skilled Customer Service and Support Representative to join our team.We offer a dynamic work environment where you can develop your skills and contribute to our mission of simplifying medical claims complexity and empowering consumers. As a Customer Service and Support...


  • Columbus, Ohio, United States The Select Group Full time

    Job DescriptionThe Select Group is seeking a Technical Service Center Representative to join our team. As a member of our help desk, you will be responsible for providing technical support to clients, troubleshooting technical issues, and collaborating with the help desk staff to resolve complex problems. If you have excellent communication skills, a strong...


  • Columbus, Ohio, United States Astute Technology Management LLC Full time

    Astute Technology Management LLC is looking for a Technical Service Representative to join our team in Columbus, Ohio. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, troubleshooting hardware and software issues, and deploying solutions to meet their needs.The successful candidate will...


  • Columbus, Ohio, United States Kimball Midwest Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Support Representative to join our team at Kimball Midwest, a leading distributor of maintenance, repair, and operation products. This is an exciting opportunity to work in a fast-paced call center environment where you will be the first point of contact for resolving customer issues.About the...


  • Columbus, Ohio, United States UASA Full time

    As a Customer Service Representative at United Appliance Servicers Association, you will play a crucial role in representing our members on client support calls. Your primary responsibility will be handling service requests and customer complaints with respect and courtesy.Job DescriptionReceive incoming calls in a professional and courteous manner.Perform...


  • Columbus, Ohio, United States JobRialto Full time

    Job OverviewCome work with JobRialto as a Customer Support Representative in our financial services department. This role is perfect for someone who enjoys providing top-notch customer service and has experience in the financial industry.Job DescriptionThis position requires handling incoming phone calls related to various service inquiries regarding client...


  • Columbus, Ohio, United States FirstGroup America, Inc. Full time

    We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will play a vital part in providing exceptional service to our passengers.Job SummaryThis is an excellent opportunity for someone who is passionate about delivering outstanding customer experiences. As a Customer...


  • Columbus, Ohio, United States OTC Industrial Technologies Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at OTC Industrial Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional service and support to our clients.About the RoleOptimize route coordination for service appointments to ensure timely delivery of...


  • Columbus, Ohio, United States National Church Residences Full time

    Join our supportive housing community as a Customer Service Representative, where you will play a vital role in ensuring the safety and security of our residents and building.About the JobThis is an exciting opportunity to work with a team that shares your commitment to providing exceptional service and support to individuals in need. As a Customer Service...


  • Columbus, Ohio, United States GTN Technical Staffing and Consulting Full time

    About Our CompanyGTN Technical Staffing and Consulting is a leading provider of technical support services.Job SummaryWe are seeking an experienced IT Support Professional to join our team. This role involves providing technical assistance with computer hardware and software, resolving issues for clients via phone or electronically, and recommending hardware...


  • Columbus, Ohio, United States NuCoat North America, LLC Full time

    Job Title: Customer Service Representative - Advanced Materials Earn a competitive salary of $60,000 - $80,000 per year. **About the Role**We are seeking a skilled Customer Service Representative to join our Advanced Materials team at NuCoat North America, LLC. In this role, you will serve as a point of contact for technical inquiries, providing customers...


  • Columbus, Ohio, United States Russell Tobin Full time

    Russell Tobin is seeking a talented Customer Support Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional service to clients through incoming calls and addressing service inquiries with accuracy and efficiency.The estimated salary for this role is $19.16/hour, which aligns with industry...


  • Columbus, Ohio, United States ApTask Full time

    About the RoleThis position is a great opportunity to join our team as a Customer Service Representative where you will play a key role in handling customer inquiries and providing exceptional support. The ideal candidate will have excellent communication skills, be able to work well under pressure, and possess a strong passion for delivering outstanding...


  • Columbus, Ohio, United States 22nd Century Technologies Full time

    **Job Title:** Customer Service RepresentativeAbout the Role: We are seeking a highly skilled and experienced Customer Service Representative to join our team at 22nd Century Technologies, Inc. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients. **Key Responsibilities:** •...


  • Columbus, Ohio, United States Ask Staffing Full time

    About the RoleThe Field Support Specialist will be responsible for performing customer installation, maintenance, and service calls across a designated territory.This role offers a competitive pay range of $16/hr. to 19/hr. on W2 and is a 09 Month Contract position based in Columbus, OH.Key Skills:Excellent communication and technical skills.Able to lift up...


  • Columbus, Ohio, United States Phase three Brands Full time

    About Us: At Phase Three Brands, we are committed to delivering high-quality products and services to our customers while fostering a positive and inclusive work environment. Our team members are the driving force behind our success, and we are dedicated to providing them with the tools, training, and support needed to excel in their roles.Job Summary: We...


  • Columbus, Ohio, United States Lifelancer Full time

    Lifelancer is seeking a Technical Sales Representative to join our team. The ideal candidate will have 3-5 years of experience in the pool and spa industry with a strong technical understanding of pool and spa equipment. As a key member of our sales team, you will promote Pentair's products and services in the Northern Ohio, Western Pennsylvania, and...


  • Columbus, Ohio, United States Michaels Stores, Inc. Full time

    Job Title: Customer Service RepresentativeMichaels Stores, Inc. is seeking a highly motivated and customer-focused Customer Service Representative to join our team in COLUMBUS-DUBLIN, OH. As a Customer Service Representative, you will be responsible for providing excellent customer service, resolving customer complaints, and maintaining a positive store...


  • Columbus, Ohio, United States NI Features Full time

    Job SummaryWe are seeking a skilled Customer Support Representative to join our team at NI Features. As a key member of our customer support department, you will be responsible for delivering exceptional phone-based support to our customers.Key Responsibilities:Engage with customers via phone to answer inquiries, resolve issues, and provide top-notch...