Customer Support Representative

5 days ago


Columbus, Ohio, United States NI Features Full time
Job Summary

We are seeking a skilled Customer Support Representative to join our team at NI Features. As a key member of our customer support department, you will be responsible for delivering exceptional phone-based support to our customers.

Key Responsibilities:
  • Engage with customers via phone to answer inquiries, resolve issues, and provide top-notch support.
  • Share your positive energy and can-do attitude to make every interaction memorable.
  • Work collaboratively with a supportive team that loves to celebrate wins big and small.
  • Stay up-to-date on our products and services to provide expert advice.
  • Maintain accurate records of customer interactions and feedback.
Why You'll Love This Job:
  • Flexible Schedules: We offer shifts to fit your lifestyle, whether you're a night owl or an early bird.
  • Supportive Team: Work with friendly, fun-loving coworkers who have your back.
  • Skill Growth: Develop your communication and problem-solving skills perfect for career growth.
  • Great Perks: Competitive pay, training opportunities, and maybe even a few snacks along the way.
What We're Looking For:
  • A cheerful and empathetic personality making peoples day should come naturally to you.
  • Strong communication skills and a great phone presence.
  • A problem-solving mindset with a touch of creativity to handle unique situations.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Prior customer service experience is a bonus, but we'll provide all the training you need to shine.
Compensation:

The estimated salary for this role is $40,000 - $55,000 per year, depending on experience.



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