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Front Desk Supervisor

2 months ago

Austin, Texas, United States El Cosmico Full time
Job Title: Front Desk Supervisor

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hotel Magdalena. As a Front Desk Supervisor, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience for all.

Key Responsibilities:

  • Manage front desk operations, including reservations, check-in, and check-out procedures
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Supervise and train front desk staff, ensuring they meet the highest standards of service and quality
  • Maintain accurate records and reports, including guest information and hotel operations data
  • Collaborate with other departments to ensure seamless guest experience and efficient hotel operations

Requirements:

  • High school diploma or equivalent required; college degree preferred
  • Minimum 2 years of experience in hospitality or customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and conflict resolution skills

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Discounts on hotel stays and other Bunkhouse properties

About Us:

Hotel Magdalena is a boutique hotel located in the heart of Austin, Texas. We are part of the Bunkhouse hospitality group, known for our commitment to exceptional service and unique experiences. We are seeking a talented and dedicated individual to join our team and help us deliver unforgettable experiences to our guests.