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Front Desk Supervisor

2 months ago

Austin, Texas, United States Omni Hotels Full time
Job Title: PM Front Desk Supervisor

Omni Hotels & Resorts is seeking a highly skilled and experienced Front Desk Supervisor to join our team at the beautiful Barton Creek Resort & Spa.

Job Summary:

The Front Desk Supervisor is responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and maintaining the highest standards of quality and efficiency.

Key Responsibilities:
  • Manage the front desk team, providing guidance and support to ensure excellent customer service and efficient check-in and check-out processes.
  • Monitor and maintain the front desk area, ensuring it is clean, organized, and well-stocked.
  • Handle guest complaints and issues in a professional and courteous manner, escalating as necessary.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Conduct training and development programs for front desk staff to enhance their skills and knowledge.
  • Maintain accurate records and reports, including guest feedback and front desk performance metrics.
Requirements:
  • Previous experience in a front office or customer service role, preferably in a hotel or resort setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to work a varied schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; degree in hospitality or a related field preferred.
What We Offer:

Omni Hotels & Resorts is committed to providing a positive and inclusive work environment, with opportunities for growth and development. We offer competitive compensation and benefits, including health insurance, retirement savings, and paid time off.

Join our team and become part of a dynamic and supportive community that values excellence, integrity, and teamwork.