Front Desk Supervisor

2 months ago


Austin, Texas, United States Omni Hotels Full time
Job Title: Front Desk Supervisor

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Omni Hotels & Resorts. As a Front Desk Supervisor, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our resort.

Key Responsibilities:
  • Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
  • Understand all Moments of Service for PBX, Guest Services, and Front Desk.
  • Preparation of daily reports and distribution as directed.
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
  • Conduct back-up procedures for Opera and ResortSuite and drop tape nightly.
  • Balancing of daily postings and revenue.
  • Completion of third shift Night Audit checklist when working overnight.
  • Ensure adequate communication the following morning to all necessary departments by communicating through ShiftNotes, Opera Profile Notes, and email.
  • Understanding of all front office standards and assist in solving deficiencies.
  • Documenting errors made by cash handling agents.
  • Prepare In-house allowance and adjustment spreadsheets each day.
  • Prepare and send out the Daily Business Analysis to all BC Users.
  • Balancing of daily posting and revenue, and resolution of inaccuracies.
  • Ensuring nightly transmission of credit cards through IPU and ResortSuite.
  • To be thoroughly acquainted with all check-in and check-out procedures and policies.
  • To appropriately protect confidential guest information and guest room key access according to front office SOP's.
Requirements:
  • Must be able to work a flexible AM and PM schedule, including weekends and holidays.
  • Previous supervisory experience preferred.
  • College degree preferred, but not required.
  • Bilingual strongly preferred.

Omni Hotels & Resorts is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you are interested in applying for this role, please submit your application through our website.


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