Guest Experience Ambassador

1 week ago


Charleston, West Virginia, United States Marriott Charleston Full time

About the Role

We are seeking a highly motivated and organized individual to join our team as a Front Desk Hospitality Specialist. This role involves providing exceptional customer service to guests, processing room assignments, and maintaining accurate records. If you have a passion for delivering outstanding guest experiences and working in a dynamic team environment, we encourage you to apply.

Responsibilities

  • Greet guests warmly and respond to their inquiries and requests in a professional and courteous manner.
  • Process room assignments, manage key inventory, and maintain accurate records.
  • Collaborate with front office and related departments to ensure seamless guest experiences.
  • Resolve guest complaints or issues promptly and professionally, authorizing revenue allowances when necessary.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with a warm and welcoming demeanor.
  • Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.

About Marriott Charleston

Auro Hotels is proud to be part of the Marriott International family, committed to delivering exceptional guest experiences in every interaction.



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