Residential Support Specialist

4 days ago

Evanston, Illinois, United States YWCA Evanston North Shore Full time
Job Summary

We are seeking a highly skilled and compassionate Residential and Crisis Support Specialist to join our team at YWCA Evanston North Shore. As a key member of our domestic violence team, you will play a critical role in maintaining a safe and supportive residential environment and providing critical support to callers on our 24-hour crisis line.

Key Responsibilities

Residential Support (40%):

  • Welcome new shelter residents and guide them through the resident-directed intake process with compassion and sensitivity.
  • Engage residents in a manner that reinforces our trauma-informed principles and builds a supportive space.
  • Provide supportive comments that recognize the successes and strengths of residents.
  • Provide information and resource referrals to residents as needed.
  • Champion the principles and practices of trauma-informed care in all interactions with residents.
  • Respond to resident questions and reinforce critical safety guidelines and resident rights and responsibilities as needed.
  • Distribute needed supplies to residents.
  • Assist residents in navigating in-house conflicts and refer them to client advocates as needed.
  • Independently assess security needs and call the police when serious safety issues arise.
  • Exercise discretion to assess serious safety violations that necessitate emergency discharge and conduct the discharge process in accordance with agency protocol.

Crisis Line (35%):

  • Respond to callers on the 24-hour crisis line, providing crisis intervention, safety planning, emotional support, and referrals.
  • Screen for shelter eligibility and make arrival arrangements with eligible callers.
  • Schedule clients seeking walk-in counseling and complete backup documentation.
  • Update shelter status in Salesforce to ensure accurate occupancy information for team members.
  • Maintain accurate notations and reviews them to stay updated on shelter issues.

Record Keeping and Quality Management (10%):

  • Keep accurate service documentation, including narratives, phone and supplementary intakes, contact book, accident report forms, etc.
  • Timely and proactive submission of issues or concerns related to operations, facility, or client needs.
  • Review shelter, departmental, and organizational communication frequently.
  • Maintain timely and accurate timesheets and other forms or documents as directed.
  • Attend a monthly team meeting to share concerns, build community, acquire information, and discuss case issues.

Facility Support (10%):

  • Assist in maintaining a clean, safe, and orderly environment by conducting walk-throughs, reporting security or maintenance issues, and carrying out cleaning duties if needed.
  • Report to the Residential Services Coordinator when food and other supplies are running low and in need of restocking.
  • Assist in supporting the shelter food program by ensuring the kitchen remains in compliance with health and food sanitation regulations.
  • Conduct relocation room checks per agency protocol and report issues to the Residential Services Coordinator.
  • Ensure compliance with emergency evacuation protocol as needed.
  • Maintain a secure facility by adhering to related protocols.
  • Support volunteers providing assistance or services to shelter residents.

Additional Duties (5%):

  • Attend staff trainings and participate in agency committees.
  • Pursue professional development.
  • Understand and adhere to all YWCA Evanston North Shore procedures and policies as well as the YWCA Employee Handbook.
  • Perform other duties as assigned by management.

Requirements:

MINIMUM QUALIFICATIONS:

Education: High School diploma or equivalent.

Experience and/or Training: At least 1 year experience working with children, youth, adults, and families who are in crisis situations and/or have experienced domestic violence.

Licenses/Certificates:

  • Successful completion of the Illinois 40-Hour Domestic Violence Training Certificate within 60 days of employment.
  • First Aid/CPR within 6 months of employment.
  • Successful completion of the online Serv Safe Manager Certification within 30 days of hire.

Technology/Equipment: Intermediate proficiency in the Microsoft Office Suite.

PREFERRED QUALIFICATIONS:

Education: Bachelor's degree in social work, counseling, psychology, or related field.

Experience and/or Training:

  • 2-3 years experience working with children, youth, adults, and families on issues related to domestic/intimate partner/family violence and offering support to individuals who have experienced trauma.
  • Experience working in residential settings.
  • Experience in crisis intervention and conflict resolution.
  • Experience submitting reporting documentation and completing intake paperwork.
  • Experience administering and evaluating key program metrics.

Licenses/Certificates: Illinois 40-Hour Domestic Violence Training Certificate.

Language: Fluency in Spanish or other languages.

Technology/Equipment: Beginner proficiency with online case management systems.

PHYSICAL AND MENTAL DEMANDS:

  • Weekends required.
  • Tolerance of prolonged and continuous stationary periods at a desk/computer.
  • Occasionally required to stand, walk, climb stairs, reach with hands and arms, and reach above shoulders.
  • Occasionally required to push, pull, lift, and/or move up to 15 pounds.
  • Must be able to move about the facility.
  • Must be able to operate controls for computers and other equipment.

WORKING ENVIRONMENT:

  • Employee may be required to share office space.
  • Employee may be required to work from home.
  • Employee will frequently have meetings or work in other buildings.

  • Residential Support Specialist

    1 week ago

    Evanston, Illinois, United States YWCA Evanston North Shore Full time

    Job SummaryWe are seeking a highly skilled and compassionate Residential and Crisis Support Specialist to join our team at YWCA Evanston North Shore. As a key member of our domestic violence team, you will play a critical role in maintaining a safe and supportive residential environment and providing critical support to callers on our 24-hour crisis line.Key...

  • Residential and Crisis Support Specialist

    1 day ago

    Evanston, Illinois, United States YWCA Evanston North Shore Full time

    Job Title: Residential and Crisis Support Specialist (Back-up Overnight)At YWCA Evanston North Shore, we are seeking a highly skilled and compassionate Residential and Crisis Support Specialist to join our team. This is a unique opportunity to make a meaningful difference in the lives of individuals and families experiencing domestic violence.Job Summary:The...

  • Residential Crisis Support Specialist

    2 days ago

    Evanston, Illinois, United States YWCA Evanston North Shore Full time

    Job Title: Residential Crisis Support Specialist (Back-up Overnight)At YWCA Evanston North Shore, we are seeking a highly skilled and compassionate Residential Crisis Support Specialist (Back-up Overnight) to join our team. As a key member of our domestic violence team, you will play a vital role in maintaining a safe and supportive residential environment...

  • Administrative Support Specialist

    3 weeks ago

    Evanston, Illinois, United States Northwestern University Full time

    Job SummaryThe Administrative Support Specialist provides standard and routine clerical and administrative support to the Residential Services department at Northwestern University. This role serves as a primary contact for residents and visitors, providing prompt, courteous, and timely customer service.Key ResponsibilitiesCustomer Service: Answer phone...

  • Administrative Support Specialist

    2 weeks ago

    Evanston, Illinois, United States Northwestern University Full time

    Job SummaryThe Administrative Support Specialist provides standard and routine clerical and administrative support to the Residential Services department at Northwestern University. This role serves as a primary contact for residents and visitors, providing information and assistance with various tasks and requests.Key ResponsibilitiesCustomer Service:...

  • Residential Construction Project Manager

    1 month ago

    Evanston, Illinois, United States Normandy Design Build Remodeling Full time

    Job OverviewNormandy Design Build Remodeling is seeking a dedicated individual with a genuine enthusiasm for residential construction and a strong affinity for client interaction. If you possess experience in residential construction or remodeling and are looking for a new opportunity, this position may be ideal for you.At Normandy Remodeling, we focus...

  • Administrative Support Specialist

    1 week ago

    Evanston, Illinois, United States Northwestern University Full time

    Job SummaryThe Desk Clerk provides administrative support to the Residential Services department at Northwestern University. This role involves providing excellent customer service to residents, answering phone calls, greeting visitors, and performing various administrative tasks.Key ResponsibilitiesProvide prompt and courteous customer service to residents...

  • Administrative Support Specialist

    2 weeks ago

    Evanston, Illinois, United States Northwestern University Full time

    Job SummaryThe Desk Clerk provides administrative support to the Residential Services department at Northwestern University. This role involves providing excellent customer service to residents, answering phone calls, greeting visitors, and performing various administrative tasks.Key ResponsibilitiesProvide prompt and courteous customer service to residents...

  • Residential Security Officer

    3 weeks ago

    Evanston, Illinois, United States MFort Security Services Full time

    About MFort Security ServicesMFort Security Services is a leading contract security services company based in the Midwest region. Our mission is to provide high-quality security solutions and build long-term partnerships with our clients. Our team is dedicated to delivering exceptional service and understanding the unique needs of each project.Our ValuesWe...

  • Administrative Coordinator, Residential Operations and Services

    3 weeks ago

    Evanston, Illinois, United States Northwestern University Full time

    Job SummaryThe Administrative Assistant 2 position serves Operations and Services in Residential Services and has a strong focus on customer service.Key ResponsibilitiesCustomer Service: Provide exceptional customer service to students, families, and colleagues through various communication channels.Information Management: Organize and maintain accurate and...

  • Flexible Support Specialist

    1 month ago

    Evanston, Illinois, United States Wyndy, Inc. Full time

    Position OverviewWyndy, Inc. is in search of a flexible support specialist who can provide essential assistance as required. This role is ideal for individuals who thrive in dynamic environments and are ready to tackle a variety of tasks.Key ResponsibilitiesDemonstrate exceptional adaptability to meet changing needs.Utilize strong organizational skills to...

  • Medical Support Specialist

    2 weeks ago

    Evanston, Illinois, United States Ascension Full time

    About the RoleWe are seeking a dedicated and compassionate Medical Support Specialist to join our team at Ascension GENERAL SURGERY EVANSTON. As a key member of our healthcare team, you will play a vital role in providing exceptional care to our patients.ResponsibilitiesAdminister prescribed medications to patients under the supervision of a Registered Nurse...

  • Administrative Support Specialist

    1 month ago

    Evanston, Illinois, United States Mack & Associates, Ltd. Full time

    Mack & Associates, Ltd. is seeking a proactive and meticulous Administrative Support Specialist to enhance our operations. The selected candidate will manage incoming communications, perform data entry tasks, coordinate appointments, and oversee work orders while serving as the primary contact for tenant and vendor inquiries. This position offers valuable...

  • Culinary Service Support Specialist

    1 month ago

    Evanston, Illinois, United States Compass Group Careers Full time

    Job OverviewWe are currently seeking a dedicated Culinary Service Support Specialist to join our team.Position Type: Part-time role with flexible scheduling.Work Schedule: Availability required from Tuesday to Thursday, with varying hours discussed during the interview process.Qualifications: A food handler's license is preferred; however, training will be...

  • After School Support Specialist

    1 week ago

    Evanston, Illinois, United States Wyndy LLC Full time

    Job SummaryWe are seeking a dedicated and enthusiastic individual to join our team as an After School Support Specialist. In this role, you will provide support to students in after school programs, assisting with homework and academic assignments, and helping to create engaging and educational activities.Key ResponsibilitiesAssist students with homework and...

  • Registered Nurse

    3 weeks ago

    Evanston, Illinois, United States ALLERGY PARTNERS Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our team at Allergy Partners. As a Clinical Support Specialist, you will play a vital role in providing exceptional patient care and support to our patients with allergies.Key ResponsibilitiesClinical SupportProvide administrative support to our healthcare team, including preparing patients...

  • Registered Nurse

    3 weeks ago

    Evanston, Illinois, United States ALLERGY PARTNERS Full time

    Job SummaryWe are seeking a highly skilled Registered Nurse to join our team at Allergy Partners. As a Clinical Support Specialist, you will play a vital role in providing exceptional patient care and support to our patients with allergies.Key ResponsibilitiesClinical SupportProvide administrative support to our healthcare team, including preparing patients...

  • Home Health Registered Nurse

    6 days ago

    Evanston, Illinois, United States Residential Home Health and Hospice Full time

    Join Our Team of Compassionate Care ProfessionalsAt Residential Home Health and Hospice, we're dedicated to delivering exceptional care to our patients in the comfort of their own homes. As a Home Health Registered Nurse, you'll play a vital role in our team-based environment, working closely with our experienced care professionals to provide personalized...

  • Administrative Support Specialist

    4 weeks ago

    Evanston, Illinois, United States Addison Group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Human Resources Assistant to provide crucial support to our recruiting team. As a key player in our recruitment process, you will be responsible for managing schedules, coordinating events, and handling administrative tasks.Key ResponsibilitiesSchedule Management: Manage schedules for...

  • Medical Support Specialist

    2 days ago

    Evanston, Illinois, United States Ascension Full time

    About Our CommunityAt PMG - PSFH Family Medicine, part of Ascension Living, we offer a unique blend of personalized care, exceptional services, and city comforts in a beautiful community setting.We are committed to providing a supportive environment where seniors can thrive and enjoy living healthier and happier at every age and stage.As a national nonprofit...