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Executive Director of Operations

1 month ago


Fort Myers, Florida, United States Duck Donuts Full time
Job Title: General Manager

Job Summary:

Duck Donuts is seeking an experienced leader to manage the daily operations of one or more shops, including hiring, onboarding, developing, and managing the performance of all team members.

Key Responsibilities:

  • Deliver outstanding guest experiences through hiring, training, and coaching team members.
  • Ensure adherence to Duck Donuts' product expectations through proper recipe preparation, equipment maintenance, and training.
  • Lead the team toward increased profits and growth by identifying areas of opportunity and implementing long-term solutions.
  • Manage finances, review critical reports, adhere to the operating budget, and evaluate expenses to identify areas for cost savings.
  • Ensure successful rollout of system-wide promotional campaigns, limited-time offers, training initiatives, and updates to policies, procedures, or recipes.
  • Maintain proper staffing levels daily through hiring, scheduling, and managing staffing disruptions.
  • Foster a welcoming and inclusive culture for team members through modeling positive behavior, initiating incentive plans, and demonstrating appreciation and recognition.
  • Ensure compliance with all federal, state, and local regulations for safety, sanitation, and labor standards.
  • Regularly audit finances and record-keeping processes to ensure proper cash handling procedures.

Requirements:

  • Bachelor's Degree or equivalent work experience.
  • 5+ years' experience in managing one or more foodservice outlets.
  • Demonstrated track record of workplace achievement in selecting, onboarding, and developing employees at all levels.
  • Proven ability to drive financial performance, guest satisfaction, and team member satisfaction.
  • Strong understanding of P&L statements and management of variable costs.
  • Excellent verbal and written communication skills.
  • Energetic and goal-oriented personality with a proven ability to lead others in a fast-paced environment.
  • Required presence in Duck Donuts shop(s) daily with potential for travel between locations.
  • Flexible work schedule is required.

Benefits:

  • Competitive salary.
  • Bonus Pay.
  • Vacation Pay.