Director of Rooms Operations
3 weeks ago
The Dalmar, a Tribute Portfolio Hotel, and Element Fort Lauderdale Hotel, part of the Wurzak Hotel Group, is seeking a skilled Complex Director of Rooms to lead their senior leadership team. This role serves as the strategic business leader of the property's Hotel Operations, driving growth and excellence in guest satisfaction, employee engagement, and financial performance.
Key Responsibilities- Develop and implement departmental strategies to drive revenue growth, improve guest satisfaction, and enhance employee engagement.
- Lead a team of direct reports to achieve operational excellence, ensuring seamless execution of hotel operations, and adherence to brand standards.
- Collaborate with hotel management to develop an operational strategy aligned with the brand's business objectives, driving results-oriented initiatives and effective execution.
- Monitor hotel operations sales performance against budget, reviewing reports and financial statements to identify areas for improvement.
- Coach and support operations teams to effectively manage occupancy, rates, wages, and controllable expenses, ensuring optimal financial performance.
- 2-year degree in Business Administration, Hotel and Restaurant Management, or related field, or 4-year bachelor's degree with 2 years of experience in guest services, front desk, housekeeping, sales, and marketing, or related professional area.
- MUST have previous Marriott experience, working knowledge of Lightspeed, GXP, MGS.
- Ability to understand and provide friendly guest service, process check-ins and check-outs, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state, and local regulations.
- Competitive salary
- Paid time off
- Medical, dental, vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal, and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
- Employee lunches and recognition programs
The Wurzak Hotel Group is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. We prioritize talent development, innovation, and guest satisfaction, creating a unique and entrepreneurial work environment.
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