Maintenance Operations Director

17 hours ago

Fort Myers, Florida, United States Big Tree, Inc. Full time
About the Role

The Maintenance Production Manager is a critical position that plays a key role in establishing and maintaining long-term business relationships with customers. This role is responsible for driving retention, production, and extra sales, while also overseeing the mobilization of landscape maintenance crews, managing budgeted property hours, and engaging with property managers as necessary.

Key Responsibilities
  • Utilize strong time management and organizational skills to oversee crews, create schedules, and monitor the quality of work provided to customers.
  • Manage multiple landscape maintenance crews, assigning and scheduling tasks and routes for the production team.
  • Ensure accurate and timely submission of time-keeping records.
  • Monitor and troubleshoot various landscape maintenance items, including pest control, irrigation, and plant material.
  • Communicate client expectations to crews and ensure customer service expectations and quality are met.
  • Maximize retention of current accounts by creating and executing a schedule of consistent communication with customers.
  • Drive a safety culture across crews through continuous training and leading by example.
  • Provide hands-on training for new and tenured team members to ensure they are set up for success.
  • Counsel and develop members within the production team.
  • Interview, select, and help onboard new team members, ensuring a successful onboarding experience.
  • Formulate suggestions on how to make optimal use of resources and continuously seek operational efficiencies.
Qualifications and Skills
  • Minimum 3 years of experience in the commercial landscaping industry.
  • Minimum 2 years of crew management experience.
  • Proficient in English and Spanish.
  • Competent verbal and written communication skills in English.
  • Flexibility and willingness to adapt to a fast-paced and ever-changing environment.
  • A dedication to learning and improving company standards, procedures, and goals.
  • Exercises good judgment and is accountable.
  • Cost-conscious and effective at cost control.
  • Good judgment as related to all job functions; an eye for detail, strong work ethic, punctuality, and ethics.
  • Possess pertinent physical requirements commensurate with the job.
  • Proficient with the Microsoft Office.
  • Valid Florida Driver's License and a safe driving record.
  • Care about your team.
Benefits
  • Paid time off
  • Paid holidays
  • Weekly pay
  • Health and Dental Insurance
  • Career advancement opportunities
  • Company truck provided
  • Cell phone provided

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