Member Service Representative

5 days ago


Boston, Massachusetts, United States Mass Bay Credit Union Full time
Job Description

At Mass Bay Credit Union, we are seeking a highly skilled Member Service Representative to join our team. This role will be responsible for providing exceptional customer service to our members while handling a variety of transactions and member inquiries.

Main Responsibilities:
  • Transaction Handling: Process savings and related transactions, including deposits, withdrawals, loan payments, and mortgage payments.
  • Customer Service: Greet and welcome members, provide direction and assistance, and resolve routine issues.
  • Account Management: Open new accounts, update member information, and maintain accurate records.
  • Cash Handling: Receive and disburse currency to members, balancing cash drawers and completing day-end procedures.
Requirements:
  • Education: Equivalent to a four-year high school education.
  • Experience: One year of member service or call center experience in a bank or credit union.
  • Skillset: Excellent communication and interpersonal skills, proficiency with computer software applications, and intermediate mathematical skills.
Salary and Benefits:

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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