Audience Services Representative
4 weeks ago
We are seeking a highly skilled and customer-focused Audience Services Representative to join our team at ATG Entertainment. As a key member of our Contact Center, you will be responsible for providing exceptional customer service, handling ticketing and sales inquiries, and ensuring a seamless experience for our guests.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via phone, email, and in-person
- Process ticket sales, exchanges, and refunds with accuracy and efficiency
- Assist guests with trip logistics, including parking and dining suggestions
- Make outbound sales and marketing calls to promote our shows and events
- Handle fresh desk inquiries and respond to emails in a timely manner
- Provide general office support, including data entry, mail, filing, and various projects
Requirements:
- Experience in customer service, preferably in a call center or box office environment
- Ability to multitask and remain calm under pressure
- Strong organizational skills, attention to detail, and reliability
- Ability to quickly learn and retain information
- General understanding of theatre etiquette, ticketing, and seating
Benefits:
- Medical, dental, vision, life insurance, long-term disability, paid time off, and 401k
- Invites to Opening Nights and other exclusive events
About ATG Entertainment:
ATG Entertainment is a world leader in live entertainment, operating a portfolio of iconic venues and presenting over 15,000 live performances annually. Our commitment to inclusion, diversity, equity, and access (IDEA) is reflected in our IDEA mission statement: A stage for everyone.
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