Customer Success Associate

2 weeks ago


Denver, Colorado, United States Trustpilot Full time
About the Role:
Join our mission to be the leading symbol of trust in the digital landscape, connecting consumers and businesses through authentic reviews. Our Customer Success team is pivotal in fostering trust and transparency globally. This team oversees the post-sale customer experience, ensuring satisfaction and optimal use of our offerings.

Your Responsibilities:
  • Ensure high renewal rates for your assigned clients.
  • Oversee and manage a portfolio of contract renewals for a diverse range of small businesses.
  • Address incoming inquiries from your client base.
  • Collaborate with the team to enhance automated processes and marketing initiatives for proactive engagement.
  • Become the go-to expert for our low-touch client segment.
Who You Are:
  • You possess experience in account management, sales, or customer support, or you are eager to learn and excel.
  • You have a track record of building and nurturing relationships while working to reduce churn and drive engagement.
  • You are capable of managing a substantial portfolio and administrative responsibilities.
  • You have a strong passion for processes and systems.
  • You exhibit excellent communication and negotiation skills.
  • You are adept at providing exceptional customer service in a dynamic environment.
What We Offer:
  • A flexible hybrid work model to enhance work-life balance.
  • Generous vacation policy including personal days and paid holidays.
  • Opportunities for community engagement through paid volunteering days.
  • Access to extensive learning and development resources.
  • Comprehensive health insurance coverage.
  • 401k plan with matching contributions.
  • Employee Assistance Program and mental health resources.
  • Paid parental leave for eligible employees.
  • Regular team-building events and social activities.
  • A vibrant office environment with amenities to support well-being.
Our Commitment:
We strive to create a diverse and inclusive workplace. We welcome candidates from all backgrounds and experiences to contribute to our culture. Your unique perspective is valued, and we encourage you to share your journey with us.

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