Customer Success Associate
2 weeks ago
Join our mission to be the leading symbol of trust in the digital landscape, connecting consumers and businesses through authentic reviews. Our Customer Success team is pivotal in fostering trust and transparency globally. This team oversees the post-sale customer experience, ensuring satisfaction and optimal use of our offerings.
Your Responsibilities:
- Ensure high renewal rates for your assigned clients.
- Oversee and manage a portfolio of contract renewals for a diverse range of small businesses.
- Address incoming inquiries from your client base.
- Collaborate with the team to enhance automated processes and marketing initiatives for proactive engagement.
- Become the go-to expert for our low-touch client segment.
- You possess experience in account management, sales, or customer support, or you are eager to learn and excel.
- You have a track record of building and nurturing relationships while working to reduce churn and drive engagement.
- You are capable of managing a substantial portfolio and administrative responsibilities.
- You have a strong passion for processes and systems.
- You exhibit excellent communication and negotiation skills.
- You are adept at providing exceptional customer service in a dynamic environment.
- A flexible hybrid work model to enhance work-life balance.
- Generous vacation policy including personal days and paid holidays.
- Opportunities for community engagement through paid volunteering days.
- Access to extensive learning and development resources.
- Comprehensive health insurance coverage.
- 401k plan with matching contributions.
- Employee Assistance Program and mental health resources.
- Paid parental leave for eligible employees.
- Regular team-building events and social activities.
- A vibrant office environment with amenities to support well-being.
We strive to create a diverse and inclusive workplace. We welcome candidates from all backgrounds and experiences to contribute to our culture. Your unique perspective is valued, and we encourage you to share your journey with us.
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Customer Success Specialist
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Customer Success Leader
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Customer Success Specialist
2 months ago
Denver, Colorado, United States Cin7 Full timeCin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.Cin7 is expanding very quickly with a mission to empower product sellers...
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Customer Success Specialist
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Customer Success Training Lead
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Director of Customer Success Training
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Denver, Colorado, United States Freshworks Full timeJob OverviewCompany Overview:Freshworks is dedicated to simplifying the process for businesses to enhance customer and employee satisfaction. Our innovative approach to software development ensures that our solutions are accessible, quick to implement, and user-friendly. With our headquarters in San Mateo, California, we operate globally, serving over 65,000...
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Customer Success Training Lead
2 weeks ago
Denver, Colorado, United States Freshworks Full timeJob OverviewThe Customer Success Training Lead is tasked with the development and execution of comprehensive training initiatives aimed at enhancing customer success teams' capabilities. This role involves close collaboration with various stakeholders to create impactful training solutions that empower teams to meet their objectives effectively.Company...
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Lead Customer Success Strategist
2 weeks ago
Denver, Colorado, United States AgentSync Full timeAbout the Role:This position transcends the conventional Customer Success Manager role. It presents a unique opportunity characterized by high visibility, significant value addition, and immediate trust, responsibility, and autonomy. Are you a Salesforce enthusiast? Do you possess a customer-centric mindset? Are you adept at managing customer relationships?...
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Customer Success Training Lead
2 weeks ago
Denver, Colorado, United States Freshworks Full timeCompany Overview Freshworks is dedicated to simplifying the process for businesses to enhance their customer and employee experiences. We adopt an innovative approach to software development, ensuring our solutions are affordable, quick to implement, and user-friendly. With our headquarters in San Mateo, California, we operate globally from 13 locations,...
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Lead Customer Success Strategist
2 weeks ago
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Strategic Customer Success Manager
1 day ago
Denver, Colorado, United States Klaviyo Full timeAbout the RoleWe are seeking a highly skilled Strategic Customer Success Manager to join our team at Klaviyo. As a key member of our customer success organization, you will be responsible for delivering exceptional customer experiences and driving business growth for our upper Mid-market customers.Key ResponsibilitiesDevelop and Execute Customer Success...
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Customer Success Specialist, CRB
1 week ago
Denver, Colorado, United States Gusto Full timeAbout Gusto Gusto is a contemporary, online platform designed to assist small enterprises in managing their workforce. Beyond comprehensive payroll services, Gusto provides health insurance, retirement plans, expert HR guidance, and team management solutions. Currently, Gusto operates in various locations and serves over 300,000 businesses across the nation....
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Customer Success Specialist, CRB
2 weeks ago
Denver, Colorado, United States Gusto Full timeAbout Gusto Gusto is a contemporary, online platform designed to assist small enterprises in managing their workforce. Beyond comprehensive payroll services, Gusto provides health benefits, retirement plans, expert human resources, and team management solutions. Currently, Gusto operates in multiple locations and serves over 300,000 businesses across the...