Restaurant Operations Manager

1 week ago


South Bend, Indiana, United States Papa John's Full time
About the General Manager Position

The General Manager is a key leadership role responsible for overseeing all aspects of a Papa John's restaurant to ensure the delivery of high-quality products and exceptional customer service, ultimately driving restaurant profitability.

Key Responsibilities
  • Quality and Customer Service: Ensure the delivery of top-quality products by creating a culture of quality among team members, guaranteeing that every product meets Papa John's standards and fulfills customer orders accurately.
  • Customer Relations: Address customer concerns promptly and professionally, gather feedback, share it with the team, and use it to enhance the restaurant's operations and foster brand loyalty.
  • Team Management: Train and communicate quality standards to the team, recruit customer-oriented staff, maintain appropriate staffing levels, provide necessary training, ensure compliance with uniform standards, set performance expectations, and conduct performance reviews.
  • Business Development: Manage sales and profit goals, deliver exceptional customer service, boost check averages through product training, seek additional sales opportunities through innovative marketing strategies, and maintain cost control.
  • Restaurant Operations: Ensure the restaurant's cleanliness, functionality, safety, and security, manage inventory levels, and oversee equipment maintenance and repairs when needed.
Requirements
  • Education: High School diploma or GED
  • Certifications: Serv-Safe/Local or State Food Service Certification preferred
  • Experience: Two years of restaurant management or supervisory experience preferred
  • Personal Qualities: Valid driver's license, insurance, and reliable vehicle
Skills
  • Cash Management
  • Planning and Organization
  • Effective Communication


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