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Operations Manager

2 months ago

Palm Coast, Florida, United States Parallel LLC Full time
About the Role

At Parallel LLC, we're committed to pioneering well-being and improving the quality of life for humanity through the benefits of cannabinoids. As an Assistant Operations Manager, you'll play a key role in delivering exceptional customer service and driving results in our stores.

Key Responsibilities
  • Customer Service: Maintain a strong presence on the floor to build relationships with customers, support and develop the team, and drive revenue.
  • Leadership & Education: Continuously train, coach, and provide qualitative feedback to improve team engagement and performance. Provide training to ensure all store processes align with Standard Operating Procedures, safe practices, cannabis knowledge, and customer service goals.
  • Operations: Responsible for the store's daily presentation, including visual direction. Responsible for reading, interpreting, and communicating messages from Corporate Store Operations and takes proper action, including updates to bulletin boards and other communication avenues in store.
  • Staff Management: Responsible for staff time management, including timekeeping, scheduling, and creating store schedules. Partner with the Store Manager to ensure staffing is prioritized to provide optimal schedules and ensure the best customer service is provided.
  • Compliance: Conducts audits and maintain accurate records of all activities, including customer records, and enforce a culture of compliance for all activities with strict adherence to the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.
Requirements
  • Age 21 or over
  • High School Diploma or equivalent
  • Valid Government-Issued Photo ID
  • 1-2 years of supervisory experience
  • Microsoft Office Suite proficient to advance level
  • Must be flexible regarding work schedule, including evenings, weekends, and holidays
  • Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
  • Excellent verbal and written communication skills with an ability to influence others
  • Demonstrate independent, strategic thinking and business acumen, proven ability to analyze sales data and create effective action plans
What You'll Get
  • Employee discount
  • Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
  • Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
  • Tuition Reimbursement Programs
  • Pet Insurance