Customer Service Team Lead

1 day ago


West Palm Beach, Florida, United States City of Riviera Beach Full time
Job Summary

The City of Riviera Beach seeks a highly skilled and experienced Customer Service Team Lead to lead worker clerical and customer service work of more than average difficulty in the billing, collection and servicing of customer accounts.

Key Responsibilities
  • Lead and supervise a team of customer service representatives in a fast-paced environment.
  • Develop and implement effective customer service strategies to ensure high levels of customer satisfaction.
  • Manage and maintain accurate and up-to-date records and accounts, including fiscal records and accounts.
  • Provide training and guidance to team members to ensure they have the necessary skills and knowledge to perform their duties.
  • Collaborate with other departments to resolve customer complaints and issues.
  • Stay up-to-date with changes in policies and procedures and ensure that team members are aware of these changes.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • At least 5 years of experience in customer service and supervisory roles.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Valid Florida driver's license.


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