Customer Service Representative

2 months ago

Hanover Hills, Maryland, United States Hertz Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide top-notch customer service to our customers, responding to their inquiries, resolving issues, and addressing concerns in a timely and professional manner.
  • Work closely with our sales team to ensure seamless customer experiences, from initial contact to resolution.
  • Develop and maintain a thorough understanding of our products and services, including features, benefits, and pricing.
  • Collaborate with internal stakeholders to resolve customer complaints and issues, ensuring a high level of customer satisfaction.
  • Stay up-to-date on industry trends, competitor activity, and customer feedback to continuously improve our services and offerings.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2 years of customer service experience, with a proven track record of delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Proficiency in computer software and systems, including CRM and sales tools.
Preferred Requirements
  • Experience in sales or customer-facing roles, with a proven track record of meeting or exceeding sales targets.
  • Knowledge of the car rental industry and its trends, competitors, and customer needs.
Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the ability to sit, stand, walk, bend, twist, climb, drive, push, pull, write, lift, see, and read. The employee must be able to work in a fast-paced environment and be able to multitask and prioritize tasks effectively.

About Hertz

Hertz is one of the largest airport general use vehicle rental companies in the world, operating in approximately 9,700 corporate and franchisee locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand.

We are committed to diversity and inclusion, and we take affirmative steps to promote employment and advancement opportunities. We celebrate a culture of diversity and inclusion, and we believe that our employees' unique perspectives, experiences, skills, and talents are a significant part of our success and reputation as a company.

We are an equal opportunity employer, and we welcome applications from individuals who share our values and commitment to diversity and inclusion.

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