Airport Parking Guest Service Representative

4 weeks ago


Hanover Hills, Maryland, United States The Parking Spot Full time
Job Overview

The Parking Spot is seeking a highly motivated and customer-focused Airport Parking Guest Attendant to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our guests during the check-in and check-out process.

Key Responsibilities:

  • Welcome and greet each guest in a friendly and professional manner
  • Provide quick and pleasant assistance supporting guests at exit and entry lanes
  • Answer telephones and assist customers using mobile devices while using our services
  • Partner with all team members to provide the best guest experience
  • Keep all PGA work areas neat and clean
  • Assist and educate guests on TPS Spot Club Program and inquiries
  • Fill water cooler
  • Perform additional duties as reasonably requested by Management

Requirements:

  • High school education or equivalent
  • Previous customer service experience preferred
  • Ability to verbally communicate clearly in the English language
  • Ability to operate Apple technology products including iPhone, iPad tablets
  • Comfortable using kiosk system and adapt to IT upgrades and changes
  • Ability to work in inclement weather and stand for most of the shift

What We Offer:

  • Immediate job offer after successful interview and background check
  • Great tips and regular bonus opportunities for those who are eligible
  • Consistent schedules
  • For those who are eligible to enroll: Medical, Vision, Dental, and 401(k) plan benefits
  • Paid Time Off, Vacation Pay, and Paid Holidays
  • Training and professional development opportunities


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