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Customer Service Representative

2 months ago


Hanover Hills, Maryland, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Crew Member. As a key member of our team, you will be responsible for providing exceptional customer service, operating a point-of-sale terminal, and maintaining a clean and safe working environment.

Key Responsibilities
  • Customer Service: Provide outstanding hospitality and service to all guests, ensuring a positive experience and building customer loyalty.
  • Point of Sale Operations: Accurately process payments, manage cash handling, and maintain a high level of accuracy with orders and transactions.
  • Team Collaboration: Work collaboratively with colleagues to achieve sales goals, maintain a clean and safe environment, and support team members as needed.
  • Product Knowledge: Maintain a solid understanding of our menu offerings, including food and beverages, to effectively answer customer questions and make recommendations.
Requirements
  • Customer Service Orientation: A strong focus on delivering exceptional customer service and building positive relationships with guests.
  • Flexibility: Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Reliability: Consistently demonstrate a high level of reliability, punctuality, and attendance.
  • Communication Skills: Effective communication and interpersonal skills to work collaboratively with colleagues and management.
About Us

Dunkin' Donuts is a world-renowned brand with a rich history of innovation and customer satisfaction. As a member of our team, you will be part of a dynamic and supportive environment that values employee growth and development.