Claims and Accounting Specialist

4 days ago


Charlotte, North Carolina, United States Allen Lund Company, LLC Full time
Job Title: Claims and Accounting Specialist

We are seeking a highly skilled Claims and Accounting Specialist to join our team at Allen Lund Company, LLC. As a Claims and Accounting Specialist, you will be responsible for supporting the branch offices and National Accounts Team (NAM) in the evaluation, investigation, documentation, filing, and collecting of cargo claims made necessary by the company's exposure to carrier cargo claims.

Key Responsibilities:
  • Monitor and resolve claims in customer's systems
  • Distribute claim information to offices and support their needs
  • Investigate the circumstances surrounding each claim, including reviewing documentation and assessing damages
  • Document findings and maintain accurate records of claims status and resolution progress
  • Prepare balance statements for clients as needed
  • Work with Centralized Billing to collect past dues and prepare necessary documentation for customer
  • Maintain internal rate matrix for each client, updating weekly with new/adjusted lanes and volumes
  • Support offices with rate discrepancies
  • Serve as the primary point of contact for NAM customers and offices regarding cargo claims Communicate claim status updates and resolutions to office managers promptly and professionally
  • Support the Claims Resolution Specialist to negotiate claim settlements with carriers and insurers, striving to achieve the best possible outcome for our customers and branch offices
Requirements:
  • Experience in claims adjusting preferred (experience in cargo is a plus)
  • 1-3 years of first party physical damage claims in commercial trucking a plus but not required
  • Strong knowledge of insurance principles, policies, and regulations
  • Excellent communication and negotiation skills, written and verbal
  • Detail-oriented with strong analytical and problem-solving skills
  • Self-motivated, enthusiastic team player who excels in a fast-paced environment
  • Requires excellent analytical, organizational and decision-making skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Good Accounting and Excel skills required
  • Effective communication skills
  • Excellent work ethic
  • Strong time-management skills with the ability to multitask
  • Highly organized and detail-oriented

We offer a competitive compensation package, including a generous 401(k) match, and opportunities for career growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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