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Claim Operations Specialist

2 months ago


Charlotte, North Carolina, United States 020 Travelers Indemnity Co Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our team as a Claim Operations Specialist at 020 Travelers Indemnity Co. As a key member of our claims department, you will play a critical role in ensuring the timely and accurate resolution of claims.

Key Responsibilities
  • Customer Engagement: Serve as a customer service representative for the claims department by promptly and professionally addressing customer questions and concerns.
  • Claims Operational Service and Partnerships: Partner with claims professionals in multiple departments to assist with the timely resolution of claims, including documenting claim files, requesting reports and records, and reviewing medical bills and mail.
  • Claims Payments and Expense Processing: Ensure the proper handling of financial transactions, including processing and issuing claim payments, and processing and documenting returned checks and credits.
  • Data and Information Management: Maintain accurate records and information management, including preparing and generating reports using effective technology, and updating data discrepancies identified in reports and systems.
  • Financial Controls and Assessments: Assist with claim center financial standards, including performing underlying controls, communicating findings, and assessing the reasonableness of data and identifying discrepancies.
Requirements
  • Experience: 1 year of service-related work experience or a Bachelor's Degree is required.
  • Skills: Ability to analyze and compare information, exercise sound judgment, and make decisions. Strong communication and relationship management skills are also essential.
What We Offer
  • Competitive Compensation: A comprehensive compensation package, including a competitive salary and benefits.
  • Opportunities for Growth: A dynamic and supportive work environment that encourages professional growth and development.
  • Work-Life Balance: A flexible work schedule and a comprehensive benefits package that supports work-life balance.
About Us

020 Travelers Indemnity Co is a leading provider of insurance and risk management solutions. We are committed to delivering exceptional service and value to our customers, and we are seeking talented individuals who share our vision and values.